Mann Eye Institute

4.7

12481 reviews

11191

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David M. Via Yelp - Houston Medical Center

12 years ago

I recently had IntraLASIK surgery through Eye Excellence, and I highly recommend them. I went in for my consultation in mid-December, and after I found out that I qualified, I was able to schedule an appointment for the end of January. They do all of their LASIK procedures on one or two Fridays each month, so your choice of days is a little bit limited. Other than that, everything went very smoothly. They explained the entire process up front in and provided as much detail as I wanted. They also answered all of my questions, and followed up the week before my procedure to remind me to get my prescription eye drops and use them the day before. The whole process the day of the surgery lasted about two hours, and it was completely painless. I haven't had any problems since the surgery, and I can see perfectly! The only thing I wish they could have done differently is give me a copy of the images from my eye scans like they do at MRI clinics. For some reason they wouldn't do it. Overall, I definitely recommend Eye Excellence to anyone looking to get LASIK surgery. They took great care of me.

Stephanie Greene Via Google Business Profile - Fannin Location

12 years ago

I had a 915 appointment and, being a new patient, arrived early, around 905. After filling out all the forms, I waited in the waiting area until 950, when I was finally called for my appointment. This was the first part, where the technician did a bunch of measurements and eye tests, and by the end of that it was 1015, an hour after my appointment, and I still had not seen a doctor. They had me sit in another waiting room... finally at 1035, if you're keeping track this is nearly 1.5 hours after my appointment, I asked how much longer it would be before I got to see the doctor. About 10 minutes later, they came back and said it would be about 10 minutes. Finally, at 1050am, 1 hour and 35 minutes after my initial 915 appointment and still no sign of the doctor, I just got so fed up that I finally walked out, with no apology from the staff. How can a doctor's office expect patients to wait nearly 2 hours before they see people with appointments? Unreasonably horrible experience.

PAUL STUBENBORDT Via Google Business Profile - Mary Green, MD, PhD, FACS

12 years ago

James P. Via Yelp - Sugar Land Location

12 years ago

I made an appointment with Mann Eye Institute for a routine eye exam for two reasons. The first being the "great" reputation and the second being they are a preferred provider on my vision insurance. Upon arrival I was promptly greeted and asked to complete some paper work and asked about my insurance. The lady advised me of my copay and charges for contac lens fitting. I then advised her that the contac lens fitting was covered by my insurance and she argued with me so I just let it go. Durign the exam I asked for the disposable lenses that you leavve in for a month. The "optical technician" advised me that you should not leave anything in your eye for a month and the hazards related to doing such. I advised him that someone makes them and I know people that use them and I wanted them! In the end I still did not get what I wanted. After I arrived home I looked at my insurance coverage and I was correct, my lens fitting was covered. I called them promptly the next day to advise them of the issue and was told that I would have to wait 3 to 6 weeks for a refund if one was due! WTF, 3 to 6 weeks? This is my money that you are effing with! I called back later to discuss further and was transferred to the billing department where I had to leave a message. I still have not received a return phone call! Go to Sam's Club or Target or TSO.....

Caitlin K. Via Yelp - South Austin Location

12 years ago

My husband and I went for the free consultation for LASIK and scheduled him for the procedure. Julie was extremely helpful and helped with some rescheduling issues and a lost prescription all via email. The day of the procedure, we arrived at 3 o'clock for his appointment. We waited until 4:10 until a young man gathered everyone together to go over the drops and post-surgical instructions. While they were going over everything, my husband was called to the back, but wasn't able to go when called because of this. I felt this was a very poor use of time and after waiting for so long, they should have been done going over post-op care long before. Once in the back, the technician came in and cleaned his eyes with a gauze with no gloves on and she left the room without washing her hands. I saw several employees in the back operatory hallways walking around with Starbucks and in a medical facility that needs to be kept in the break room. I got to stand outside and watch the surgery on a tv monitor. It was quick and even though my husband was not very happy immediately after, his memory of the procedure is fading quickly and he's ecstatic that his vision is basically perfect three days later. He did complain that he didn't meet the doctor until the day of the surgery and he felt as though he was "scolded" a bit during the procedure. Upon completion of the treatment, he was shuffled right out the door, no time to decompress and no one to ask questions to on the way out. This is a kind of "get-in-get-out" place that seems to have a huge disconnect between the front and back offices. I think they still deserve four stars, but for my surgery I will be looking for a smaller, more compassionate office.