Mann Eye Institute

4.7

12258 reviews

10940

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Brandon Sterling Via Google My Business - Mary Green, MD, PhD, FACS

11 years ago

I arrived late to an appointment and was not seen for one and a half hours. I sat right in front of the receptionists (there were multiple) and I was completely ignored. I believe in customer service because I give extraordinary customer service. The receptionists were clueless and they were all very apologetic AFTER I WAITED AND ASKED FOR MY RECORDS SO I COULD TRANSFER TO FIND ANOTHER FACILITY. Terrible because this place is normally excellent, I don't know who dropped the ball but it was HUGE. I am not happy about this and I hope we all can learn from this terrible experience. BE VERY CAREFUL WITH DEALING WITH THEM! The doctors are great, however! SO SAD!

Mallory M. Via Yelp - Fannin Location

11 years ago

I went to Mann Eye Institute in Sugar Land to get help with severe dry eyes. I was unable to wear contacts for longer than a couple of hours without having major issues. The receptionists were incredibly rude on my very first visit and did not answer the questions I had. A few weeks after my appointment I called to order my contacts and they said they would call me back when they were ready. Over the holidays I knew there would be some delays but over 4 weeks later I called back and they never placed my order in the first place. When I asked them if they could please place my order they had the wrong contact brand and location for me on file. This eye center is completely unorganized and unprofessional. My mother just had eye surgery with them recently and also experienced the same unprofessionalism as I did. They forced her to reschedule her appointment several times and to pay with cash only, no checks or card and all at once. They offered no payment plans.

Brandon S. Via Yelp - Houston Medical Center

11 years ago

Hannah Downs Catlett Via Google My Business - Mary Green, MD, PhD, FACS

11 years ago

I was referred to Dr. Mary Green by a co-worker and while interested in LASIK, had my hesitations around the whole experience. After meeting with several different members of the Eye Excellence Staff and going through the LASIK consultation with Steven, all my doubts and hesitations went away. I never waited more than 10 minutes for any appointment, all my questions were answered and I was given all the information I needed to make a decision on whether or not to go through with the surgery. Day of I was very nervous, but all the doctors in the operating room were friendly and kept me informed of what was happening throughout the entire surgery. I am now seeing 20/15 and couldn't be happier with the results! I will be recommending Dr. Green and her staff to everyone I know.

Stacy Croft Via Google My Business - Sugar Land Location

11 years ago

Everyone at the Sugar Land locations was GREAT!! I required four pre-op visits due to wearing hard lenses for 30 years. Each and every visit I was greeted warmly. There was rarely a short wait (if any). Each and every step was explained to me in order to calm my nerves and the outcome is WONDERFUL! It has only been one day and I am already 20/20 for distance and have almost perfect near vision which will improve over the next few days I expect. I would highly recommend this facility!!