Mann Eye Institute

4.7

12191 reviews

10882

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Pamela Ward Via Google My Business - Humble - S. Memorial

11 years ago

Have you ever been in a situation that got started off on the wrong foot so to speak and just went down hill from there? Well that pretty much sums up my experience with Dr. Melton's office at the Mann Eye Institute. In a nutshell, I was treated with total disrespect. All 4 of the staff members I had contact with were equally less than professional. After waiting for exactly 2 hours, I left without seeing Dr. Melton or without anyone apologizing for the delay or informing me of when I could expect to see the doctor. Let me just say that maybe it was just a bad day for everyone involved. But having a bad day can be overlooked, forgotten and I could move on but the series of unfortunate events were serious enough that I am strongly considering filing a formal complaint. I wish everyone the best and hopefully this was an isolated situation.

Ames N. Via Yelp - Houston Medical Center

11 years ago

Unimpressed. I chose Dr Jhaver from the reviews and went to the med center office due to close proximity to work. It is located right off the metro stop so very easy to get there if you metro. The receptionists were very friendly and an appointment was available the next week. When you get there, check in was easy but they present with you with multiple sheets of papers and one or two highlight all the charges you MAY face. I was there for contact renewal and I have NEVER had a place that gave you multiple sheets of papers saying the charges could be this and that. You had to sign that you understood those charges before you could be seen. And I am not talking about 30 dollar co pay because you are getting a contact lens exam. IT said basic exam cost 90 dollars if you change your prescription (ie. Brand of contacts than what you wear) you have to pay 120 for example. I went up to the front and said wait a minute I have vision insurance. Why are you making me sign this? The front girls said, well you MAY have to pay that, depending on your provider. But likely you won't. Sleezy, if you ask me. Never, had I had this experience. Oh by the way, my appointment is 4 and I get there at 3:45 and I am seen by the first tech at 4:30. She is nice, I gave her an extra star. She does the basic exam, asking you to read this off the wall and puts your eyes in machines to measure the vision. Then we get back out to waiting room. I sit , I sit, and I sit. I am seen by Dr. Jhaver at 5:15. Who has all day to do this? This is clearly unacceptable. I was about to leave. Dr Jhaver introduces herself...which I have a slight problem with. She is not a doctor, clarification- you have to have a MD or PHD to be called a doctor but whatever. She does the same exam the tech does. I told her my prescription. She argues with me saying the weaker eye is the left instead of the right. I got so confused I couldn't remember which contact went into which eye. So i said, let me call costco. She goes , no no need. I will just write you for what you had. I asked for a change to dailies. She said, oh you need to make another appointment to come back to do that. strike three, i am never returning. Which doctor or eye optometrist says that? the reason is, she can charge you again for it. Never again...Please read this review and know that this is NOT normal and NOT the experience you should get with renewal of contact lenses! Shame on this practice. Go if you have no other options, ie. limited by your insurance.

Jasmin Philip Via Google My Business - Houston Medical Center

11 years ago

I came to know of Eye Excellence through my coworkers who have had cataract surgery done by Dr. Mary Green. I was initially turned down for PRK surgery by another doctor and I went to Dr. Green for a second opinion. I am very happy that I went to her because she recommended Visian ICL to me and it has changed my life. Dr. Green is very knowledgable and has excellent patient care. Everyone at Eye Excellence took very good care of me especially Steven, who coordinated the whole process for me. I now have 20/20 vision thanks to Dr. Green at Eye Excellence!!!

Jasmin Philip Via Google My Business - Fannin Location

11 years ago

Holly R. Via Yelp - Baytown Location

11 years ago

I can see clearly now....that I have new contacts! I've been a patient at Vision Max for about 3-4 years, and event though it is a little out of the way it's worth the drive. Dr. Planty and his staff are very efficient and I rarely ever wait to be seen at my scheduled appointment time. The office isn't super fancy, but then again if you're there your vision isn't 100%, so who cares? The main reason I keep coming back is because they are able to take digital images of your eyes! If you've ever had an eye exam, then you've had your eyes dilated and for me - this is like eyeball torture! I get the worst headaches and feel like a zombie for the rest of the day. Well at Vision Max, I don't have to worry about that! For $20 extra, they take the digital image of both eyes, and then I don't have to walk around feeling like my eyes are floating outside of my head! Check up went well...only a small change in the spec script, and a new brand of contacts has my eyeballs feeling like a million bucks!