Mann Eye Institute
5.0
13656 reviews
5.0
13656 reviews
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    Chris B Via Google Business Profile - Humble - S. Memorial
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    cristina Via Google Business Profile - Cleveland Office
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    Lynn Brown Via Google Business Profile - Katy Location
    Dr. Paul Mann and all employees at the Katy office are knowledgeable, pleasant, and accommodating! Wait time is minimal. I feel confident that I am receiving the best treatment available.
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    Cheryl Kinder Via Google Business Profile - Humble - S. Memorial
    My son had an appointment at Manns Eye Institute, located at 18850 S. Memorial Dr., Humble, TX. After the initial exam, we looked at eyewear options. I spoke with Westley Ulloa after selecting a pair of frames for my prescription. I asked him to check how much would be covered under our vision plan for the frames and lenses.He initially told me there was no way to look up the coverage and that Medicare usually only covers the eye exam, meaning I would have to pay out of pocket for the glasses. That didnt sound right to me, so I called Molina Dual directly. They confirmed we do have a vision plan.After I shared that, Westley suddenly found the coverage in the system and acknowledged that it would be covered. However, he then recommended a different type of lens that would cost $99.95, plus a $25 warranty.While I was on the phone with the insurance company, I told him he could help the next client while I waited. I overheard him tell the next clienta new patient, just like usthat her insurance didnt cover frames or lenses either, without even checking her plan. He advised her to pay out of pocket and get reimbursed by her insurance. The woman and her daughter ended up asking for a copy of the prescription so they could go to Walmart to get glasses instead.The issue is: why is he telling his clients, without checking their coverage, that they arent covered for frames/lens? I understand trying to upsell a better product, but misrepresenting insurance coverage to get people (new clients elderly/disabled) to pay full price feels deceptivedont you think?
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    Mary Via Google Business Profile - Katy Location
    I love Dr. Turk and have been seeing her for years. She is very knowledgeable and down to earth. She knows my case and picks up and talks about it like it all transpired yesterday. She offers suggestions and support as needed. She makes the visit a positive experience.
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