Pacific Eye Associates

4.0

1139 reviews

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Jim H. Via Yelp - San Francisco

13 years ago

First of all parking at CPMC is expensive. The medical practice is large & the patient load heavy but in my many visits the front office people have been efficient. My longest wait has been one hour for an emergency visit. The 5 stars are for Drs. Anne Fung, Wayne Fung & Danny Lin who have given me very good service over 10+ years. Their assistants have all been professional & courteous. I would avoid going here for an eye refraction & glasses. Costco is better.

Isaac L. Via Yelp - San Francisco

13 years ago

If based solely on the eye care, i think it's not bad. My doctor was great. But add on the parking (either be prepared to walk far, pay 2 bucks for 1 hour, or drive in circles like a vulture in the desert). So add extra time for parking, at least 30 minutes. Front office sucks. I've been there 4 times - all 4 times there was at least 30 minutes wait after my appointment time. So good luck with quick lunch drop in - no way Jose. Two. If someone is late or if someone else's appointment runs long, guess what? You suffer. I walked into the office for a 1PM appointment at 12:40, thinking I might get bumped up. Guess what? I didn't get into the room until 1:30PM. How's that work? All the admins are burnt out, not smiling, hurrying you up, giving exasperated sighs if something is missing on forms, and just overall looking real beat up from work. Hey, when you're supporting 15 doctors, take a wild guess how many patients are running through each hour? The waiting room is a zoo. And you can see the frustration on everyone's faces as the clock ticks down on the parking meter outside. How is that? So you know if you're referred for some specialized procedure, maybe the wait is worth it. But if you're just looking for a spot, I'd probably pass. My entire actual eye appointment only took 7 minutes flat. You do the math.

Angie H. Via Yelp - San Francisco

13 years ago

Terrible wretched place to go. My first visit was this past week and I walked up to the receptionist desk, only to be admonished by a very unprofessional receptionist with awful two toned hair, green nail polish (you get the idea). She barked like a german shepard, and said "You need to wait a minute" while I didn't even say a word. Nice reception to a new customer my dear I thought. Will never step back into this place again. They took my health savings card and swiped it, only to tell me it didn't work, even though I know that there's plenty of money in it. I ended up giving them another card. Then I proceeded to wait for the doctor to see me. It only took an hour and a half. I saw Dr. Reader, who I thought was friendly and competent, but I just can't go back because of the awful front desk routine and the long wait.

boyan b. Via Yelp - San Francisco

13 years ago

Yes the front office is horrible but what do you expect in the city: you hire the few no-college-degree people that don't display horrible tats or needle marks: same hiring dilemma as Starbucks but at least this job has the word "medical" in it so it carries a higher status in the eastern European and Asian social incubators. But we all go to the doctor to see the doctor, not the cheap back-end support machinery. So back on point: Dr. Sung was great. Knew her stuff, no BS and despite the super busy human-mill like environment she did pull my eye lash which was stuck in an awkward place and I walked out a happy camper. Thank you Jenn! I will give them more business if I need to see an eye doctor again. Don't be shocked by the front-office stuff. This is the reality in the city. What matters most is the back-end product delivery. The physicians. In my experience the product was excellent.