Pacific Eye Associates

4.0

1139 reviews

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Beverly a. Via Yelp - San Francisco

10 years ago

I found Dr. Seiff to be great and highly recommended among medical people. He is highly skilled and experienced. If you have to wait, notice that he does not rush you. I've rarely had to wait. He is straightforward. I appreciated that. Unrealistic expectations are unfair all around. He has never been arrogant! You should see my skin transplant. Who cares about all the above when what you need is an excellent result. I have a scar. But it looks good two weeks out and I expect it will get only better. Contact me if you are facing a skin graft.

Marvin W. Via Yelp - Dr. Scott C. So

10 years ago

I just returned from a visit with Dr. So. His office is busy, the staff efficient and friendly, and Dr. So, himself, is smart, personable, patient, thorough and charming. I left with good news and that makes things even better, but I would totally recommend him for anyone seeking professional eye care and will be seeing him again next year, for sure.

Rich U. Via Yelp - San Francisco

10 years ago

My introduction to Pacific Eye Associates didn't start under the best of circumstances--I got something caught between my eye and contact lens one weekend and ended up with a scratched cornea that hurt like a mother-effer. After digging around the Aetna site (with one functioning eye) on Monday morning, I called Pacific Eye as soon as they opened and was in the office seeing Dr. Heiden by noon the same day. Yes, it's a busy place and you might have to wait a bit to see a doctor, but I think that comes with the territory when you go to a successful practice. Dr. Heiden is a to-the-point dude, but I always felt like he was attentive and invested in fixing that eyeball. He insisted I come back the next day to check over how things were healing, and then again after using eyedrops for a week to clear me for contacts again. This level of attention sold me on the place. I've since seen Dr. King twice for my annual contact lens exam and it's been great. I've been to a few optometrists that feel more like sales people instead of health care providers--Dr. King's not that guy. Each time I've had appointments in the morning and I've been in and out in about an hour. I've always had an awesome experience with the office staff, too. They managed to correctly bill my medical insurance for the visits with Dr. Heiden, and they've made the whole annual exam billing with VSP completely effortless. Yeah, one of the opticians tried to sell me a pair of glasses that I probably didn't need (especially when I'm considering LASIK within the next year or so) but took no for an answer and just ordered more contacts instead. TL;DR - Solid place that fixes you up in a pinch and is also great for general ongoing eye care.

Ann H. Via Yelp - San Francisco

10 years ago

My doctor at Pacific Eye Associates is top notch but the customer service, front desk and appointmentt desk are awful. I always make an appointment for first thing in the morning to avoid having to wait and wait and wait because they are behind due to emergencies or overbooking or ? Seems every other visit I need to show my medical cards because "we updated the system and lost all the data". Doesn't sound like your personal information or medical records are very secure in this place. I called in for a prescription on a Tuesday and had to leave a message with some message taker. By the following Monday I was still waiting for a reply. When I called the customer service manager she looked up my record on the computer and saw my request and read it to me but had no explanation why I hadn't heard back in a week. No apology - just I will check into it. Meanwhile I received a voice mail message from Hassid looking for a Yolanda S (no where near my name). He never said where he was from and he gave his phone number so fast I had to listen four times to the message to get the number. From the number I figured out he was from Pacific Eye Associates. How did my phone number get on Yolanda's record? Cust. Ser manager said she would check into this also and two weeks later I still hadn't her from her. They should spend less on that elaborate fish tank in the lobby and more on staff.

Meg M. Via Yelp - Dr. Danny Y. Lin

10 years ago

I arrived 10 minutes early for my appointment since I was a new patient and knew I would have to fill out paperwork. I waited until about 20 mins after my appointment time to get called into the back. No big deal - it seemed a little busy. I saw Dr. Lin's tech who conducted the entrance interview. When I told her about my inflamed eye and the symptoms I had when I woke up this morning, she had a vaguely distrustful air, like I might have been making the whole thing up. Upon completing the entrance interview, she sent me back to the waiting room with a promise of getting called back soon. After waiting another 2 hours for my appointment, I finally left. I never saw Dr. Lin. I told the front desk people I was leaving, and they just shrugged - no apologies, nothing. If you value your time, I recommend going elsewhere.