Pacific Eye Associates

4.0

1139 reviews

774

241

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kritin sai Via Google My Business - Dr. Emily Sarah Charlson

1 year ago

Esha Gupta Via Google My Business - San Francisco

1 year ago

I love this practice! Been seeing Dr. Charlson for my eyelids for years, and she's amazing. I also really love Dr. Mary Kwong, who is the best ophthalmologist I have ever been to.Also want to give a shout out to a person named Carlos who is on the staff at Pacific Eye Associates. I have never encountered someone within the medical profession who has gone above and beyond like he has with me to ensure I am aware of all my benefits. He really goes the extra mile, and because of him, I better understand my own insurance and how to benefit most from it.Thanks, Pacific Eye - you really care for your patients!

Unassuming S. Via Yelp - San Francisco

1 year ago

Just wanted to throw this quick review out there to suggest some cultural sensitivity training for your front staff. Like other reviews have mentioned here, reception needs to work on being a lot more accommodating, or at the least, have a bit higher customer service when it comes to helping out the elderly / ESL. If the elderly is coming into the office, perhaps they don't have e-mail?This is not the day and age to dismiss people when they put in the effort to come into the office.

Alan K. Via Yelp - San Francisco

1 year ago

Let me say at the outset that I never saw a doctor here. I made an appointment, but that time was not the time that was recorded in their computer system. So I waited half an hour before asking why I was waiting half an hour, given that I was on time--early even. Eventually someone came to tell me that they were running behind and also that my appointment was not when they told me it was. They blamed me--but I never would have made an appointment at the time that they said, since I had another appointment elsewhere in the City. Then they told me that my eyes would be dilated, despite checking when I made the appointment that they would not. So I cancelled the visit, got a refund, and got yelled at for complaining. It's very large and disorganized; people were waiting everywhere. I called another practice two days later, got an appointment two days after that, and had the problem addressed on the spot, and it was calm and exactly as described on the phone. The nays have it with this practice. Just awful.