Pacific Eye Associates

4.0

1199 reviews

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Eric Stahl Via Google My Business - San Francisco

8 months ago

I went in for cataract surgery on one eye. Here's my experience so far.1. Mystery billing:I went to Pacific Eye Associates and had a consultation. They said I had to go to a different facility (Sutter Health CPMC) to get a lens measurement, so I did. Two weeks later I got a bill for $440.80. Total bill was $551 and my insurance (Aetna) only covered $110.20. I have great insurance so this was very annoying.Then, I decide to get the upgraded Vivity lens. I signed a document that says "$2,600 collected prior to surgery and another $1,000 due on the day of surgery". When I get to the surgery they charged me "LENS Fee $995/AETNA 10% $220" for a total of $1,250. Where did that extra $250 come from? Who knows... they just tack it on.My surgery was yesterday so I suspect other random bills will show up in the mail over the next few weeks. I can eat these expenses but feel like its unethical to not lay all of this out up front -- especially for seniors living on a fixed income or low income patients.When I flag this to them they blame the insurance company or other providers... or treat me like I'm being difficult, so I'm sharing this so others have their eyes wide open when they get this procedure.2. Disappointing Vision OutcomeUpdate 1 week after surgery. I can see up close but my distance vision is significantly worse than pre surgery. They are telling me that it's just as good as before, but that's totally crazy. It's nowhere close. My distance was clear. Now, anything beyond 5 feet is blurry. I thought paying $4k for a multi focal lens would prevent this but I was wrong. I wish I didn't get the surgery. And if I did do it again, I'd get the mono focal lenses, save $4k and have crisper distance vision. So disappointed!

Eric S. Via Yelp - San Francisco

8 months ago

I went in for cataract surgery on one eye. Here's my experience so far. 1. Mystery billing: I went to Pacific Eye Associates and had a consultation. They said I had to go to a different facility (Sutter Health CPMC) to get a lens measurement, so I did. Two weeks later I got a bill for $440.80. Total bill was $551 and my insurance (Aetna) only covered $110.20. I have great insurance so this was very annoying. Then, I decide to get the upgraded Vivity lens. I signed a document that says "$2,600 collected prior to surgery and another $1,000 due on the day of surgery". When I get to the surgery they charged me "LENS Fee $995/AETNA 10% $220" for a total of $1,250. Where did that extra $250 come from? Who knows... they just tack it on. My surgery was yesterday so I suspect other random bills will show up in the mail over the next few weeks. I can eat these expenses but feel like its unethical to not lay all of this out up front -- especially for seniors living on a fixed income or low income patients. When I flag this to them they blame the insurance company or other providers... or treat me like I'm being difficult, so I'm sharing this so others have their eyes wide open when they get this procedure. 2. Disappointing Vision Outcome Update 1 week after surgery. I can see up close but my distance vision is significantly worse than pre surgery. They are telling me that it's just as good as before, but that's totally crazy. It's nowhere close. My distance was clear. Now, anything beyond 5 feet is blurry. I thought paying $4k for a multi focal lens would prevent this but I was wrong. I wish I didn't get the surgery. And if I did do it again, I'd get the mono focal lenses, saved $4k and have crisper distance vision. So disappointed!

Katie M. Via Yelp - San Francisco

8 months ago

Warning: Pacific Eye Associates practices extremely deceptive marketing / billing tactics - you are lead to believe that if you have questions you can speak with someone from their offices to have your questions answered, this will later be billed as a telemedicine appointment. It is not a telemedicine appointment, it is a sales pitch for services. They are unprofessional, deceptive and should be ashamed of the operation that they are running. Protect yourselves by staying away from them!!!