Pacific Eye Associates

4.0

1139 reviews

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Jonathan J. Via Yelp - San Francisco

8 years ago

I am sad to write this review as I have been going here for years. It has been super convenient--I work next door to the place. But this last visit, I got a bill despite paying my share of the bill. I went in to get things corrected with proof of payment from my credit card. The person at the front desk told me that I didn't owe anything (despite receiving a bill from them with an amount due) so I left. While I was waiting to speak to someone about my bill, I went to inquire about some frames. The one lady, that sits near the exit/old entrance is doing stuff at her desk, not acknowledging that I am standing right in front of her, and when I ask a question, she tells me that I have to wait for the other representative that is already helping someone else. 30 days later I receive a notice stating "3rd and final notice before collections" handwritten on the same bill they told me that I did not owe. There is nothing more infuriating than incompetence. A long time customer--I have never had a bill sent to me from this place, always paid in full at time of service, then this. No more. Tomorrow I'll go in and ask why I received my third notice with threat before a second one, straighten out their mess, and that will be the last time I go there.