Pacific Eye Associates

4.0

1139 reviews

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Susan W. Via Yelp - San Francisco

12 years ago

GO ELSEWHERE -- where doctors and their staff actually CARE about their patients!!! Actually, I am sort of glad the reservation staff was so rude.... because of their hostile, uncompassionate treatment -- I went ahead and booked elsewere. Now, after reading all the Yelp reviews of rude staff, over-charges and long wait times, I am SO glad I did not also have to go through that agony. The doctor, that my health insurer recommended here seems to have a very good pedigree and it really is a shame that such a good doctor would be working with such rude staff where they run "patient mill". I was very concerned about getting an appointment before the end of the month. About two weeks before my appointment, I learned that theyhad booked me with the wrong doctor -- and it would be 6 weeks before I could see the right doctor. ( Meanwhile, I am worried and scared about my deteriorating eye site). I started to cry (out of fear and frustration of not being able to get an appointment before my insurance will run out). Rather than being kind, the receptionist started to get angry at me. I went back to my insurance company, they recommended another doctor (one with EXCELLENT Yelp reviews) and I got an appointment with him in a week! The staff at Pacific Eye Associates was SO rude and so inconsiderate -- probably the worst I have encountered for any medical office. . When I made one last call to cancel my appointments, I was told that I wasn't being cooperative. Oh my, in this day and age of so many good people out of work and looking for jobs, why does this place allow people with such poor customer service skills to stay on?

ELAINE C. Via Yelp - Dr. Karen W. Oxford

12 years ago

Dr. Karen Oxford puts her patient first. I highly recommend her.

Anonymous Via Vitals - Dr. Jennifer Sung

12 years ago

Shannon S. Via Yelp - San Francisco

12 years ago

I do not go here for optometry appointments to get glasses and contacts. I go somewhere else for that. However, I've seen Dr. Reader for medical issues I've had with my eye. While you will probably have to wait a long time and the front desk can be frustrating at times, I've received good medical care here and would come back.