Pacific Eye Associates

4.0

1178 reviews

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Lisa G. Via Yelp - San Francisco

8 months ago

this business operates under deceptive marketing and I strongly recommend you do not engage with them. It is entirely misleading on the website and knows so by the reaction of their personnel. Shout out to billy w/no last name who was rude and defensive and not customer focused when inquiring as to why they billed my insurance for services not rendered. I strongly advise you look elsewhere for practitioners with integrity and support patient needs vs trying to take advantage of you and your insurance company.

Jane N. Via Yelp - San Francisco

8 months ago

If you wear eye contacts, do not bother coming here. They will just blame whatever problem you're having on the contacts. My time with the doctor was less than 10 minutes and she rushed me through the entire thing. She was very uncaring, dismissive, and rolled her eyes repeatedly. I left there with no solutions to an issue I've been having for over a month. I paid money out of pocket and got a second opinion elsewhere, they told me I have blepharitis and even told me it was apparent that I was losing eyelashes and it was a shame my issues were dismissed as being nothing of concern. Maybe if the doctor had spent more time actually looking at my eyes, she would've reached a different conclusion instead of wrongly assuming it was my eye contacts. Very poor quality of care and very obvious the doctors here are overworked and hate their job. If you are a patient here and feel like you are not receiving proper care, please go for a second opinion. No one can reasonably conclude there is no issue after taking a look at your eyes for less than two minutes. Do not let anyone rush you out of their room. Advocate and speak up for yourself.

Joe B. Via Yelp - San Francisco

8 months ago

The best review is the phrase heard repeatedly during my visit "sorry for the delay" I waited 75 minutes past my appointment time to actually see the Dr. Who was rushed, hadn't read my file and talked so fast I could barley understand let a lone ask questions. My appointment was interrupted twice by the Dr being called away to do procedures on other patients. Waiting room full of patients all complaining about waiting an hour or more past their appointment times. Not recommended

P.S. Lee Via Google My Business - San Francisco

8 months ago

From my personal experience here, do not go here. The practice runs like a zoo and very chaotic. Spent more time with the assistants then the doctor. Doctor also only spends 5 minutes or less and prescribes medication without much explanation and is told to come back in a week. When questioned, doctor will say they did their job and refer me to another specialist in the practice to address the new issue but actually they never addressed the real issue.Please go somewhere else. The doctor I was assigned was horrible and other reviews have stated this person's name. I will not repeat it.

Daniel P. Via Yelp - San Francisco

9 months ago

This place is incredibly poorly run top to bottom. I scheduled a consultation with Dr. Charleston not expecting to be charged. Then I got a bill for $175. The billing department does not pick up the phone. But they will call you back an hour or two later if you leave a VM. The billing lady says the reason I was charged for a consult was because "we charge for a consult". Well technically that is correct but I was not expecting to be charged. I would not have agreed to pay a dime for a consultation that was worth exactly nothing. The doctor just asked me a couple questions and she did not have an answer for my main question (about cost). Meanwhile, I was told to expect to hear back from them but they never called. When I called to ask why they didn't call I was asked a ton of questions about who I was and never got any answer. I can't believe I spent this much time on this place. They are not getting a penny from me let alone anywhere near my eyes. Stay away!!