Pacific Eye Associates

4.0

1139 reviews

774

241

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Anonymous Via Vitals - Dr. Karen W. Oxford

8 years ago

Susan P. Via Yelp - Dr. David Heiden

8 years ago

I had been seeing Dr. Heiden for years. Charming, great bedside manner, and seems very skilled - but office is constantly overbooking appointments and the wait times got longer and longer until I decided to boycott this office. The last time I went I actually had to wait 4 hours to see him for my yearly well-check visit. The dilation only takes about 15 minutes, the rest was staring at blurry magazine pictures until I got squeezed in hours past my appointment. I even got into the habit of calling the office before driving across town through all the traffic and paying a boatload of cash for parking to ask if the doctor's schedule was on time. I am always told, 'yes,' by the receptionist, then come in and waste hours waiting to see him. If that happened once in a while, okay- but every single time??? Nope - not acceptable!

Peter T. Via Yelp - San Francisco

8 years ago

This review concerns two doctors - Dr. Ali Zaidi and Dr. Laura Inger. I was referred to Dr. Zaidi at Pacific Eye Associates to check on a new floater. I've had uniformly bad experiences with another ophthalmologist very nearby -- always being made to wait WAY past the appointment time, in an obviously overbooked waiting room, and then being treated curtly without apology -- so I was apprehensive when I saw the large, busy waiting area here. But I was seen almost immediately and treated with great respect. Dr. Zaidi is a good listener and explainer, and his assistant, whose name I forget, seemed equally competent. After visiting 2 more times for an eyeglass prescription with Dr. Inger (reviewed below) and getting the same prompt, cordial treatment, it finally dawned on me that their waiting area is only large & busy because it's shared by EIGHTEEN practitioners. The guy just up the street to whom I alluded to earlier and whom I won't name here, can't hold a candle to these folks. A few days after the visit with Dr. Zaidi, I saw Dr. Inger for my first pair of progressive lenses. Having read about long adjustment periods, I arrived with no small amout of trepidation. I explained to Dr. Inger that I'd been unable to tolerate either of the last 2 pairs of glasses I'd had made. She put me very quickly at ease, so I hoped this third time would be the charm. She was patient yet energetic, easy to talk to, and explained everything quite well. Some time later I had the scrip filled, and adjusting to them took all of 3 minutes, which had me wondering if the prescription was indeed correct. I called her about this -- feeling somewhat weird for saying what amounts to "They're too easy to get used to!" -- but she spent a good 15 minutes with me, verified they were indeed done right, and DIDN'T charge me. I want to stress that at all 3 visits I was seen almost immediately. I should also mention that Dr. Inger did NOT push me to use the in-house optician there, as I've found to be the case elsewhere. (And judging from the number of complaints here about that part of the business, maybe she was wise not to say much.) In any case I'm glad to have found both of these doctors and will definitely go back to them as needed.

Sue B. Via Yelp - Dr. Scott C. So

8 years ago

Dr. Scott So is currently treating my glaucoma using laser treatments and it has stopped the progression for two years using no eye drops. This review is about him - not the chaotic scene at the clinic. He gave me several options for treatment, asked me to research them and come back with more questions and, in the end, I had the laser procedures done. They are not a fix but they do stop the progression and I do not have to try and find the correct eye drop or eye drops nor do I have to use drops every day. His mannerism is friendly and professional. The staff, for the most part, is also friendly but the turnover is high. But this is just about Dr. So