Pacific Eye Associates

4.0

1178 reviews

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NJ Lopez Via Healthgrades - Dr. Scott C. So

1 year ago

Dr. So really listens to your concerns and answers your questions in easy-to-understand layman's terms. Dr. So also gives solid ophthalmology advice. His care of my eyes and his treatment of my glaucoma is second to none.

Leonard L. Via Yelp - San Francisco

1 year ago

I usually don't write reviews, but I am deeply moved by how disrespectful my visit was here. I recently visited Pacific Eye Associates for an eye exam and contact lens prescription, and was extremely disappointed with the services of the opticians (non-licensed) Christian Lemus and (licensed) Carlos Ortiz. From the moment I arrived, it was clear that they were not interested in helping me. They seemed disinterested, and I could sense their lack of enthusiasm and passion for their work. Their behavior was unprofessional and reflected poorly on the establishment they represent.During my time, they did not provide clear instructions and did not answer my questions adequately. Their attitude was dismissive, and I felt like I was a burden on their time. When it came to the billing, they did not take the time to listen to my questions and disregarded my concerns. Christian said "you can't expect me to to know what we're going to bill you all of a sudden, I haven't done that portion yet" and this was a day after I went, and I had to go in person because they were dodging my calls. This is extremely alarming, because they were trying to charge me incorrectly for services rendered, and was trying to not only charge me for a non-mandatory service, but overcharge me over double what it costs at other clinics. When I pointed out my concerns, I was met with more indifference and a lack of interest in rectifying the situation. Now, I have to dispute the charges they're going to claim to my insurance, which is going to take up more of my time. Both opticians were snappy and rude for no reason, so I'm not sure why they're still employed at an establishment and job they dislike as you can tell by their faces, and overall attitude.I do not recommend the services of Christian Lemus and Carlos Ortiz, as their lack of professionalism and poor service is unacceptable. Their behavior towards customers needs to be reprimanded, and I would not return to their establishment again. If you're not convinced, look at the other reviews on this page that echo my sentiments, and the overall rating of this clinic.

Mary W. Via Yelp - San Francisco

1 year ago

Glasses department is rude and unhelpful. Both guys that work there appear to hate their jobs - and people.

Henry Dunn Via Google My Business - Dr. Danny Y. Lin

1 year ago

Michael M. Via Yelp - San Francisco

1 year ago

Misleading billing practices , elderly gentleman dementia.I am the legal caretaker and POA of an elderly man with dementia. I requested that all billing, pricing and authorizations go through me.This office proceeded to invoice for a small bill not approved by me. When I called the accounting department, she basically said she didn't care. When I tried to confront that this was not approved she stated instead that this would go to collections. Terrible customer service