Pacific Eye Associates

4.0

1139 reviews

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Julia K. Via Yelp - San Francisco

8 years ago

Terrible place!!!!!! I would never recommend anyone to go there!!!!! First time I came I thought that I got somewhere else, it seemed like supermarket at the rush hour! No respect to the clients, people just sitting at the waiting area for hours and after that they are taken to the private room and continue to wait there (I spent one hour waiting for Dr. Heiden). If you have a choice do not go there! It's the worse business I've ever seen!

Anonymous Via Vitals - Dr. August Reader

8 years ago

Sipra Roy Halteman Via Facebook - San Francisco

8 years ago

Such a terrible place and experience. The staff and customer experience is sub par and incompetent. They are completely disorganized and do not value or respect their customers or their time. After waiting for more than an hour to be seen, I was told the doctor could not see me. I have been going here for the past 3 years and have not seen any improvements whatsoever. This will be the last time. I would highly recommend going elsewhere for your eye care.

Sipra R. Via Yelp - San Francisco

8 years ago

Such a terrible place and experience. The staff and customer experience is sub par and incompetent. They are completely disorganized and do not value or respect their customers or their time. <br><br>After waiting for more than an hour to be seen, I was told the doctor could not see me. I have been going here for the past 3 years and have not seen any improvements whatsoever. This will be the last time. I would highly recommend going elsewhere for your eye care.

Sue B. Via Yelp - Dr. Scott C. So

8 years ago

This update is more about the entire office and not about Dr. So. I still believe he is very qualified and committed to glaucoma care. The laser treatments stopped working after 2 1/4 years so I am now trying out the more conventional treatment for glaucoma, eye drops. No fault of Dr. So's. Just my eyes. But the office and the staff seems to have gotten more and more chaotic. I never have the same person give me my different tests (field vision, etc.). In fact, don't recognize the same people. The turnover is huge and that's disconcerting. The updated office gives absolutely no sense of privacy. If stress could add to eye pressure, all of us would be so stressed by the time we got to see the doctor. The last visit, the woman who did my testing, while not rude, was so cold and so uncaring and so distracted. It was as if I were a dummy subject. That said, if you don't mind chaos, don't mind people who don't care about you as an individual and are looking only for a good doctor for glaucoma, Dr. So is good. If you want a relaxed, friendly atmosphere and people who can take time with you and answer questions, then you need a different office. You are a number here.