I went in for my first eye exam. Reception was very polite and friendly. The waiting room is beautiful and comfortable. Wait time was minimal. Maryann was very friendly, knowledgable and fun to work with. Dr. Beavers was also excellent. He explained to me exactly what was going on with my eyes. What might have been kind of scary turned out to be a lot of fun! I was worried that I had some kind of major problem (never go online with a list of symptoms, lol). In the end I just needed prescription glasses. There was no pressure to purchase glasses from Mann. Reception offered me prices and gave me my prescription, which I filled at Costco. She even gave me a free sunglass case to replace the embarrassing sock I was keeping mine in. I'm glad there is nothing seriously wrong with my eyes, but if there was, I wouldn't mind as much if I had to visit Mann Eye Institute. They made me feel welcome, listened to, cared for, and respected. They were kind and funny. I highly recommend this business, especially if you are apprehensive about doctors, or sensitive about your eyes. At age 40, this was my first time getting a proper vision evaluation. Had I known it would be so simple and fun, I probably wouldn't have waited so long.