I went there because I misplaced my glasses and needed the annual eye check up. I was so impressed by the professionalism from beginning to end of my appointment. I wanted a certain type of framed This location out of all the of the clinics had them. Ashley Williams was the person that helped me. She took her time and gave me genuine feedback on which frames would fit me and my lifestyle. Very knowledgeable of her department. When you go there, I garunteee your experience will be as delightful as mine.

Dr. Wright was wonderful. He put me at ease about my concerns of a problem I have had with my eyes. He laid out all of my options and gave his recommendations. I waited about 20 minutes but this included filling out first time paperwork, so not bad. The secretary was very pleasant and helpful at check in and checkout. I would recommend Dr Wright to anyone and this location in Katy at Westgreen was very convenient for me to get to.

I have always had great service from the staff at this location however this past time Ashlley Williams the optician truly went above and beyond to help me.<br><br>I broke the last pair of glasses that I had and Ashlley put a rush on them for me. When they came in everything was great...until I walked outside and noticed that they did not include the transition lenses. I called her on the phone and she ordered me a new pair at no cost, you would expect that. She told me that I could keep the incorrect lenses and then she asked if I wanted to just have a whole new set done including the frames and that way I would have 2 pairs of glasses. So I ended up with getting the second pair for just the cost of the frames and now I have 2. Almost buy one get one. <br><br>It is this kind of customer service that is so lacking in the society today. She didn't give me something for free, she just took a moment looked at differently and made the whole experience better.<br><br>It made me feel like I was a person and not a "customer".<br><br>Great Job!<br><br>Thank you,<br><br>jim<br>832-231-0088<br><br> --

Short wait and professional service.