Friendly, comforting, and knowledgeable staff all the way from entering the building to exiting. I felt I was moved through the process in a timely manor. Not too fast and not too slow. Very refreshing and I really can't say enough about all that. The only minor but very important issue I had was during my conversation upon sign in it had been mentioned that if I qualified there might be a possibility of having the LASIK procedure performed that day. I would have liked to have been told by having the dilation done to my eyes that it would prevent me from having that option. A little frustrating considering how nervous I had been just make the appointment to begin with. All said and done though, I'm looking forward to having the procedure done on my scheduled date.