Great doctor(s) and horrible billing department who tells you one thing and then comes back later with new bills and when you try to talk to them about the bill, they want to explain the insurance procedure to you. We understand insurance, but when you don't know what insurance is going to cover--DON'T TELL THE CLIENT THAT INSURANCE HAS TAKEN CARE OF EVERYTHING ELSE, ONLY TO COME BACK A MONTH LATER WITH A NEW BILL. And if you don't listen to the insurance billing process repeatedly--they have no problem hanging up on you "on a recorded line". It doesn't matter if it is recorded, because no one in management is listening to the recordings. It's just something they have to do or say--I'm not sure which. It's not so that they can learn and change their customer service procedure. So, Great doctor. Terrible sense of customer service.

I've come to this office for over 30 something years. And my family will still continue.. great service always.

I have had several exams at this office. At my age, I was not surprised when Dr. Patel told me that I needed cataract surgery. He explained the procedure and also explained my options. Once I decided to have the surgery, the office staff arranged everything and scheduled each visit I needed. The pre-op visit was very informative and I met Dr. Trembley, my surgeon. Mann Eye Institute and the NW Surgery Center stayed in excellent contact with me and let me know everything I needed for my surgery to be a success. I knew that I was getting the very best care for my vision from Mann Eye Institute and I highly recommend them to anyone needing vision care for any reason.

This office is extremely professional and attentive. The office staff are so friendly and efficient and Dr. Wright is very experienced and competent in this field. I received excellent care.

Wait time was very little, and the staff were calm and cheerful.