Frantz EyeCare

4.7

4657 reviews

4161

187

219

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Lizette Sardinas Via Google Business Profile - Jonathan Frantz, MD

7 years ago

About eight years ago my father had cataract surgery with Jonathan Frantz. Surgery on the first eye was fine but there was a complication with the second eye. After surgery Dr. Frantz came out to explain to me that surgery had taken longer because my father had a "floppy iris" and surgery was a little more complicated. Later that day after surgery we called the office back because as per the post-op directions, my Dad was having uncommon effects. We visited the outpatient center in Cape Coral and the doctor there was extremely concerned about what he saw. He made multiple phone calls and ended up draining my Dad's eye manually to relieve some of the pressure. He eventually sent us back to the main surgery center where, after examining Dad they scheduled him for another surgery the following morning. The next day Frantz performed surgery on that eye again. Things seemed better but after a few days my father noticed that he couldn't see straight ahead, at the center point of his vision. After three different appointments we FINALLY got to see Dr. Frantz again. I had many questions during that appointment and while I was not angry or offensive at all, just concerned, Dr. Frantz WAS extremely defensive and rude. He even got up to leave after maybe three minutes with us saying "it's obvious they don't want to hear what we have to say," when all I had been trying to clarify with him was if the complication with the surgery could have caused the vision loss. He repeatedly said that the appointment immediately following surgery #3 showed my Dad at100% vision and any other problem must be something new or unrelated to surgery. He was very rude, arrogant and unsympathetic. We ended up having to go all the way to Naples and Miami to seek second opinions because area doctors wouldn't treat Dad since he was Frantz's patient. Ultimately there was nothing any other doctor could, or would do, so all these years later my father still doesn't have all his vision in that eye. I'm aware Frantz cranks out thousands of successful surgeries each month and I'm sure he's great at what he does but on the rare occasion where there may be a complication, he is obviously more concerned with covering himself than with helping his patient find a solution. He treated us as if we were trying to sue him, or accuse him falsely, or worse. I would never, ever recommend this doctor to anyone. If everything works out I'm sure he's fine, but when there is a problem, as there was in my father's case, he is unreasonable and unhelpful and irresponsible. I think a person's behavior during a crisis speaks volumes of their character. I'm so sorry for Dad that we found that out the hard way.

George W. Via Yelp - Fort Myers

7 years ago

The doctors are well qualified and the staff is friendly. They do however talk to you as if you have a hearing problem instead of a sight problem.

Deb Bateman Via Google Business Profile - Jonathan Frantz, MD

7 years ago

I have been going to Dr. Frantz for years for all of eye needs. They are always professional and caring

Michael Witt Via Google Business Profile - Jonathan Frantz, MD

7 years ago

They are my yearly eye specialist. I see Dr.Nguyen. She is great. I have seen several eye Dr.s over the years but she is the best I have seen. The staff is first rate and make the whole appointment painless. thanks.