Frantz EyeCare

4.7

4347 reviews

3879

171

207

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Kelley W. Frohlich Via Google My Business - Punta Gorda

1 year ago

Kathy Merkt Via Google My Business - Punta Gorda

1 year ago

AllieV Via Google My Business - Cape Coral

1 year ago

Im so disappointed with my experience! Im a new patient and waited 3 mos for my appmt as it was the first available. I was sent an appointment confirmation with the address for the location in Cape Coral. This evening at 4:45pm, I decided to map out the distance so I would know what time to leave and my email stated the address 3515 Del Prado Blvd, Cape Coral. They did NOT distinguish whether North or South. When I typed in 3515 Del Prado Blvd., my maps brought up an area located in the North Cape all the way towards Hwy 41 and North Fort Myers. I thought the location was in Cape Coral closer to where I live so when I called I asked the operator if it was too late to cancel my appointment for 7:45 AM tomorrow as I didnt realize how far it was. I did not want to be charged a no-show or cancellation fee and it was 4:45 PM this evening so she was in a hurry to get me off the phone. I asked the operator if I was correct that the location was on Del Prado in the Cape all the way by Highway 41 and she did not correct me. She said it was in the Cape on Del Prado. I asked several times and she kept on saying the same thing. She went ahead and canceled my appointment and and hung up. I had thought the location was closer to my home so I took steps to go onto the website and I see the actual address is 3515 Del Prado Blvd. SOUTH. My email confirmation did not distinguish that it was south so here I am with the canceled appointment that Ive been waiting for for three months with a possible cataract. My fault for not going to the website prior to contacting the office. I wouldve thought the operator wouldve given me a little more information that it was South Del Prado. My advice would be to update your email appointment confirmation to indicate your correct address is 3515 Del Prado Blvd. SOUTH so other people can avoid this confusion.

ERNE ERNE Via Google My Business - Fort Myers

1 year ago

(Translated by Google) I highly recommend Katerine. She is exceptional and has always attended to me with professionalism and respect. She greatly values her work since she strives to provide good customer service. With Katerine, I feel very safe, and I think she is of great help to Hispanic or Spanish-speaking people, Thanks for the treatment I have always received from her I recommend Frantz EyeCare. I think that Katerine is a valuable staff at Frantz Eyecare.I highly recommend Katerine. She is exceptional and has always treated me with professionalism and respect. She highly values her work as she strives to provide good customer service. With Katerine, I feel very safe, and I think she is a great help for Hispanic or Spanish-speaking people, thanks to the treatment I have always received from her, I recommend Frantz EyeCare. I believe that Katerine is a valuable person at Frantz Eyecare.(Original)I highly recommend Katerine. She is exceptional and has always attended to me with professionalism and respect. She greatly values her work since she strives to provide good customer service. With Katerine, I feel very safe, and I think she is of great help to Hispanic or Spanish-speaking people, Thanks to the treatment I have always received from her I recommend Frantz EyeCare. I think that Katerine is a valuable staff at Frantz Eyecare.Recomiendo encarecidamente a Katerine. Ella es excepcional y siempre me ha atendido con profesionalismo y respeto. Ella valora mucho su trabajo ya que se esfuerza por brindar un buen servicio al cliente. Con Katerine, me siento muy segura, y creo que es de gran ayuda para las personas hispanas o de habla hispana, gracias al trato que siempre he recibido de ella recomiendo Frantz EyeCare. Creo que Katerine es un personal valioso en Frantz Eyecare.

Carola Via Google My Business - Fort Myers

1 year ago

Seven 1-star reviews on the BBB website. I wish I had checked there first. I came in to get a second opinion for a small growth on my eye lid and they took a bunch of photos and then told me that I might have cancer and that they would need to biopsy it. All I wanted was for them to remove the growth (which was later diagnosed by another doctor as a simple ward and removed in 5 min.). I declined any treatment at that point and was charged $93.54 on way out. I thought that was pretty hefty as a 20% co-payment, but was so exhausted at this point, that I just wanted to leave.6 weeks later (and weekly phone calls to get clarification on my billing) I get an EOB from my insurance telling me that they charged me $75 for the photos and $218 for the office visit. The $75 is not covered at all and will not come out of my deductible.I called the billing office and told them that I should have been notified at the time of "service" that the photos would not be covered and their response was that all BCBS plans are different. I'm not sure what that has to do with them not warning me that this would not be covered but they would not relent.This happened in the Ft. Myers but I would not trust any of their locations. They are clearly focused on milking their patients out of money much more than providing proper health care. Stay away!