Frantz EyeCare

4.7

4355 reviews

3886

172

207

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susan diaz Via Google My Business - Fort Myers

6 years ago

Shannon Allen Via Google My Business - Fort Myers

6 years ago

I couldn't be more impressed with the business, staff and specifically Dr. Robin. I was provided all of the information and questions answered regarding my LASIK procedure. They were available to do the procedure on my timeline, and I didn't have to wait very long at all to have everything completed. Throughout my procedure they walked me through exactly what they were doing, step by step. The doctor even followed up with me via text on Sunday to check in on me (and no, not some automated text). I am so thankful to have my vision at 20/20 now, and can enjoy life exactly how others have been for years. They provide you with all of the information ahead of time and answered all of my countless questions! I have dreaded this procedure for many years. Thank you SO much to Dr. Robin and Megan for a wonderful experience!

Anonymous Via Healthgrades - Jonathan Frantz, MD

6 years ago

While they pamper you till you have your surgery, there is NO care afterwards. They don't answer even simple questions ... refer you to your own doctor for follow-up!

Wesley Cattanach Via Google My Business - Fort Myers

6 years ago

B B Via Google My Business - Naples

6 years ago

**This is not a reflection of the Doctors, but of the frontline of Frantz Naples** Called today, 16FEB18 right at open (8:00am). I was excited and eager to make an appointment for some new glasses and contacts. I call and Liliana (spelling?) picks up and I tell her I would like to make an appointment for new prescriptions. Without a split second reaction she replies in the most cold and uncaring manner: "what insurance do you have?". I pause, since I was so taken back with this immediate "size up". I then told her I wasn't sure and gave her my wife's information (who has been in before) and she said "ok...what insurance does she have?". Nothing about her gave two turds about me or my eye care.Now, what is this? I have never felt more looked down at and sized up as a patron in my entire life. Her attitude and cold and careless questions were enough to make me go back to my eye doctor (Pearl Vision in the mall here; great guy just not open as much as Frantz). She could've cared less if I ever got an appointment or ever got care. It was so humiliating and degrading. Unfortunately for them, they missed out on long term business with great coverage.And to whoever is going to write back with some message to show others you care - don't. It's tasteless and tacky.