Frantz EyeCare

4.7

4355 reviews

3886

172

207

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David B Chin Via Google My Business - Naples

4 years ago

Technicians are great

Andrey Gera Via Facebook - Fort Myers

4 years ago

Andrey Gera Via Facebook - Fort Myers

4 years ago

Made our appointment about month ago for a routine eye exam for contacts. Verified our Aetna vital savings card. Verified pricing with the aetna vital savings card. Left work earlier as the latest appointment they will make is 3 pm. Filled out all the paperwork ahead though the online application and sent in. Had a confirmation number. Came in for the appointment. Cant find the sent in application. Told the front desk I had a confirmation number, she had no clue what that was. Was told they dont accept the Aetna vital savings card. Was told I would have to pay the walk in price and wouldnt honor the Aetna savings card. Reason given was because they are not on the Aetna program. Keep in mind we double and triple checked and confirmed everything with the office. What a waste of time! Worst experience. The front desk woman was clueless and no help at all. I left and never coming back. Wow. Just wow. Terrible customer service thru and thru! Wondering where I send my invoice for my wasted time??? They charge you for missing a appointment, how about paying me for wasting my time with your lack of information? Pick another eye doctor!

Betsy Cardoso Via Google My Business - Fort Myers

4 years ago

The entire staff was friendly yet professional from the moment we walked in. Their office and office staff are very organized. Our entire visit was a smooth process. I will continue my future check-ups and visits with them and highly recommend Frantz EyeCare.