Frantz EyeCare
4.7
4230 reviews
4.7
4230 reviews
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    Healthgrades
    Healthgrades User Via Healthgrades - Joseph Legiec, OD
    Very thorough exam, excellent Optomotrist
    Google My Business
    Luis Perez Via Google My Business - Naples
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    jd hunt Via Google My Business - Naples
    The entire operation at Frantz Eye Care runs very well. I was very pleased with the flow from when you arrive until you check out, very impressive. It also was apparent the equipment and technology in place was either new, or if not, kept updated. Doctor Burch preformed the laser procedure on me, there was nothing to it. I see 20/20 now after a couple weeks from the procedure. Life changing, I would recommend to anyone.
    Google My Business
    Annette Mesa Via Google My Business - Naples
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    Ted Georges Via Google My Business - Fort Myers
    A little over a year ago I my left eye went a bit blurry. I went to Frantz Eyecare and was told I needed Cataract surgery. They convinced me that the light adjustable lense was the best for me as I had previously had lasik. Because I have a high deductible health plan they also convinced me it would be better to self pay rather than use insurance. I paid out of pocket around $6000. The surgery and follow up appointments did not go well. They always seemed to disorganized. A lot of waiting at each appointment, sometime spending 3+ hours there.Long story short the procedure didnt work in that my vision is still blurry after cataract surgery and spending a lot of money.They suggested a YAK process to remedy the issue. They billed me another $200+ lab and operating room charges totaling another $700-800.I have not paid those additional charges as I told them until my vision is clear I wont pay another dime. They then suggested PRK a form of LASIK on my eye. I was concerned that might be too much trauma on an eye, a third surgery but the doctor convinced me it would be safe that my eye looked very healthy. I agreed. About a week before this PRK was to be done I received a call telling me the actual surgeon said he was not comfortable doing the PRK, that I was not a candidate.About three months ago I ordered two pair of new glasses to be able to see 20/20.I paid for them myself but now they are of no use because my prescription in the bad eye has changed. One of the doctors told me they would replace the lenses at no cost to me.Now Im told I have a balance and its likely they wont pay for my new lenses.A different story every time I talk to them.I have asked no less than 5 times to have the billing manager call me to discuss the balance as Im not comfortable paying any more because of the bad results. I have never received a call as of today.They were willing to do a $1500 PRK procedure at no cost but yet they wont eliminate my $700 balance.I would suggest no one use this facility, do your research. VERY BAD experience.Ive never posted reviews on line but I felt maybe if I do I would get some results to settle my balance and move on.
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