Frantz EyeCare

4.7

4355 reviews

3886

172

207

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Billy H. Via Yelp - Fort Myers

5 years ago

This place is HORRIBLE!!!! I dealt with Megan, Nicole, & Cindy All 3 were beyond Rude and could have cared less about my concerns. I showed up for my scheduled ($150)pre op appointment for Lasik and Karma, not once during that appointment with Megan did she mention about the 40% off Lasik sale that was going on. 40% off Lasik for 40 days starting July 1 During this appointment I was told the procedure was not yet set in stone, and had no scheduled procedure date. And I could still choose to not have it done, I had a lot of concerns about Kamra. I mention this because by the time I got home, we were getting texts from our pharmacy about prescriptions that we're ready, not thinking twice about it we went and picked them up. We were surprised that all 4 were from Dr Frantz office. I said to my Husband.... Why would they call these in when I don't even have a scheduled date yet? So I called the next day, asked about the 40% off sale and was told I didn't qualify because I was having a bilateral procedure, Really, Megan?!?! Then asked about the prescriptions.... Megan's response... And I Quote " well, you didn't have to pick them up" Really, Megan?!?! At this point I was NOT having my procedure under this roof, it was the principal of the point now. I asked Megan if I could please speak to her Manager, I needed some clarification. Phone went dead..... Really, Megan?!?! Now, I'm on a mission Truly this is not about the money Finally got to speak to Nicole, could have cared less. Really, Nicole?!?! Then after 2 weeks and 9 voicemails... Office Manager Cindy calls She fires me as a patient.... Really, Cindy?!?! Moral of as story, do your research. Im only writing this because I hope, somehow Dr Frantz or Dr Robin would see this. I'm a business owner myself and take pride in treating people with respect. Thank you, Billy H

Cindy N. Via Yelp - Fort Myers

5 years ago

Think twice before using this office. I had an ok experience for my exam but dealing with the office was a nightmare. I live between two states and needed to see a doctor out of state. Made four calls requesting my info being sent to the doctor in Michigan. I can't recommend this office nor will I ever return. They sent the glass script but not the contact script. I had to wait in the office and make several calls before I got any results. Customer service is not good.

Nan Grover Via Google My Business - Jonathan Frantz, MD

5 years ago

Loved Dr. Johnson! She took the time to thoroughly explain to me why certain Rx glasses (lined vs. progressive, etc.) would be best for me. Also, gave me some great (inexpensive) ideas to help combat my dry eye. In addition, the Optical Department (Ellie) was very helpful when I was picking out my frames. She made sure I stayed within my budget and did not try to upsell everything. Love my new glasses.

Beverly Cavalleiro Via Google My Business - Punta Gorda

5 years ago

For the love of God do not go there. They tell you one thing on the phone and when you go there another. Do not know what they are doing beware, stay away.. I got an opinion from one doctor. Who was willing to remove the fat from my eyelid and I went for a second opinion and explain the situation and they said it should be no problem on the phone and that they would send me in a van to Fort Myers for the surgery. I went to him and he went into this whole thing that doesn't make sense for getting fat on my eye. Proceeded to tell me I got cataracts. I In addition to having lasik,. I'm 60 years old. BEWARE BEWARE FLY BY NIGHT PRACTICE and unprofessional and moronic!! For the sake of your eyes do not I repeat do not go there.