Frantz EyeCare

4.7

4355 reviews

3886

172

207

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Earline Via Healthgrades - Jonathan Frantz, MD

6 years ago

Right eye really botched, referred to cleanup Dr. That wants me to use Restasis $550 for 6 weeks before second surgery and after I paid $3500 for both eyes. My right vision is blurry and should be for reading but dominates my distance. Sorry I used Trimoxi instead of drops as the are lots of floaters which makes my sight feel unclear. I was better before surgery.

Oscar R. Via Google My Business - Lehigh Acres

6 years ago

On my first visit I was welcomed by both a friendly and professional staff. The whole process of registering me in their system was smooth and efficient in time saved by filing online. Dr. Robin is awesome. He explained everything he discovered during my exam seamlessly, especially because I have a chronic neurological-muscular condition. He was patient and caring. He even recommended a visit to their neuro-ophthalmologist. Its nice to also have the option to fill your new eye prescription here. Oh!, by the way, the office was very neat and clean.

Geoffrey S Fradin Via Google My Business - Jonathan Frantz, MD

6 years ago

A misdiagnosed Rx for glasses (made at third party) resulted in 2nd exam. A drastically new Rx was prescribed the day the glasses (which were impossible to see out of properly) attempted to be picked up. Dr Frantz office refused to bear the responsibility for their associates misdiagnosis. The resulting $150.00 surcharge for having to remake the glasses with the correct 2nd Rx was denied by Frantz office claiming THEIR OWN OPTICAL DRPT (I attempted to order from initially but they WOULD NOT GET THE LINDBERGH FRAMES I DESIRED) would remake the Rx within 30 days at n/c. Also stated 3rd part optician builds in and should remake the correct Rx at their own expense! Frantz associate Dr Nguyen made the initial Rx diagnosis INCORRECTLY. It was NOT the opticians fault as the optician made the Rx as prescribed the 1st time by Frantz office associate. I will take this to small claims court AND change ophthalmologist offices after being one of Dr Frantz initial patients (51st) and loyal since 1992 (25 yrs)!!!!!Post Script: Dr's office called me today 11/17/2017 10 AM and askedme to come into the office Monday 11/20 9 AM to pick up the $150.00for the "re-make" for the lenses based upon the correct(ed) Rx provided.

Mark Danaher Via Google My Business - Naples

6 years ago

Poor customer service and scheduling. It's one thing to have one isolated incident, but my family of 5 have had numerous issues with appointment scheduling and prescriptions. Seems as though Frantz is bigger than their resources can handle efficiently to need the needs of their clients.