Frantz EyeCare

4.7

4322 reviews

3856

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Ref Inline Via Google My Business - Fort Myers

11 months ago

Patrice was great! Efficient, friendly, and knowledgeable!!Thank you!

Kelley Via Google My Business - Naples

11 months ago

I went here because of the reviews. What a mistake.Run from Frantz if you have vision issues like dry eyes. Thank God I found Dr Ginsberg who cares, and within days of antibiotic drops and pills, my vision has dramatically improved almost back to pre-dry eye status, and my dry eyes with watering and pain have nearly faded away. To fully correct it, my great caring doctor will be performing IPL, which has some wonderful results per several studies. It turned out my eye glands were inflamed and not producing the correct % of mucus, water, and oil.Sadly, I suffered for over a year due to Roger Perez, OD at Frantz stating, "you got to live with dry eyes." Even new eyeglasses didn't correct my vision.Frantz Pros: Multiple locations and the front desk employees were nice.Frantz Cons:-Appointment was Feb 2022, and I marked their "dry eye" box. I told them that my eyes burned and watered all day long, and I was experiencing a great deal of vision deterioration, which their exam proved.-The employees performing the exam just entered data and did very little conversation.-After about 45 minutes, I finally saw Roger Perez, OD who spent maybe 3-5 minutes with me. He did not ask me about my dry eyes or discuss my dramatic vision changes (they had my previous records from out-of-state). When I asked, he said that I "would have to live with the dry eyes as there was nothing that could be done." He had no concerns over my drastic vision change that even my long-term out-of-state eye doctor was surprised had occurred.-No referral to see a specialist.-They refused to transfer my records to my new doctor until Roger Perez came back from vacation. I had to fight with them to get them to have another doctor sign off to release my records.-You are handed off to multiple people during the exam. I felt like it was an assembly line with no personal touch.-Two hours for the appointment.-Glasses were more expensive than other places.If you have no vision problems, like the assembly line approach with little conversation and little caring, along with holding your records hostage then they might be right for you.Thank God I found someone else who fixed my vision with compassion and expertise in a matter of days with such ease.