Frantz EyeCare

4.7

4347 reviews

3879

171

207

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Angelo Pilalis Via Google My Business - Naples

8 months ago

Lessie was very professional and through. She is very kind.

Marcie Endres Via Google My Business - Punta Gorda

8 months ago

Kristin Zouras Via Google My Business - Naples

8 months ago

I cancelled my Lasik surgery based on the poor customer service and my friend had even gone there. I gave them an extra star because I thought it was nice that they came out to let me know they were running late for my consult.I told the tech that I would be flying the week after my surgery and she said that was fine and we set up all my appointments. I told a couple of my friends and they said that I can't fly that soon after so I called Frantz and the woman who answered also said I can't fly that soon. She said someone would call me back to schedule my surgery. I did not receive a call back so I called over the weekend and left a message letting them know no one had called me back. Someone did call on Monday morning but I missed their call. I quickly called back and the person who called was unavailable and would call me back. I did not get a call back.I called and cancelled and told the woman all the issues I had and how I didn't feel comfortable having surgery at a facility that doesn't return your calls and that gives incorrect information and she said "Ok, we will cancel everything. Call back if you change your mind." HA! I don't think so.

Diego G. Via Yelp - Fort Myers

8 months ago

I got the smile procedure done in December of 2022. The service was great before and during the procedure. As soon as I left the office on the day of the surgery, I noticed that I could see better through my left eye. I had about 6 post-operation exams in which I expressed that I was not satisfied because I was seeing blurry through my right eye. I was told the same thing over and over that it was due to my eyes being dry ... blah blah blah, basically to wait more time and my eyesight would continue to improve. It has now been 8 months, and I still see blurry through my right eye. I would not recommend anyone to get any kind of procedure done here if they expect Frantz EyeCare to be responsible for their work.

Happy Harry Via Healthgrades - Veronique Edward, OD

8 months ago

Dr Edwards is compassionate and listens to your concerns. Very professional and thorough Her staff are very accommodating friendly and professional. I felt like a person Wait time was short and scheduling was quick and easy.