Frantz EyeCare

4.7

4699 reviews

4196

190

221

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Wesley Cattanach Via Google Business Profile - Fort Myers

6 years ago

B B Via Google Business Profile - Naples

6 years ago

**This is not a reflection of the Doctors, but of the frontline of Frantz Naples** Called today, 16FEB18 right at open (8:00am). I was excited and eager to make an appointment for some new glasses and contacts. I call and Liliana (spelling?) picks up and I tell her I would like to make an appointment for new prescriptions. Without a split second reaction she replies in the most cold and uncaring manner: "what insurance do you have?". I pause, since I was so taken back with this immediate "size up". I then told her I wasn't sure and gave her my wife's information (who has been in before) and she said "ok...what insurance does she have?". Nothing about her gave two turds about me or my eye care.Now, what is this? I have never felt more looked down at and sized up as a patron in my entire life. Her attitude and cold and careless questions were enough to make me go back to my eye doctor (Pearl Vision in the mall here; great guy just not open as much as Frantz). She could've cared less if I ever got an appointment or ever got care. It was so humiliating and degrading. Unfortunately for them, they missed out on long term business with great coverage.And to whoever is going to write back with some message to show others you care - don't. It's tasteless and tacky.

Wesley Cattanach Via Google Business Profile - Cape Coral

6 years ago

Karen McPoyle Via Google Business Profile - North Naples

6 years ago

The staff here is wonderful. Theyre caring, friendly, and take the time to answer and explain thoroughly, any questions you may have. Great selection of eyewear too! So glad we connected with them and they are now our official eye care specialists!

Healthgrades User Via Healthgrades - Jake Rockman, OD

6 years ago

Dr.Rockman did a great job.Very Professional,knowledgeable and courteousness. Dr.Rockman spent more than enough time answering my questions and suggesting what would work best for me.