Frantz EyeCare

4.7

4699 reviews

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Mark K. Via Yelp - Fort Myers

2 years ago

Please if you are thinking of having cataract surgery and replacing lens' with the Toric lens. ASK QUESTIONSOn 7/9/21, I saw a Dr. Birch at Franz eye care. I was given 2 options. Remove my cataracts and replace with regular lens', and this is covered by Medicare. I could select to correct my astigmatism and do an IOL upgrade and insert Toric Lens which Medicare does not cover. $3,000.00 per eye. Dr Birch along with the person who explains billing both told me that with this procedure I would be able to see distance without glasses and only need readers for small print.On 8/12/21, Again discussed the outcome if I did the IOL Toric Lens and was told the same. I will be able to see distance without glasses and only need readers for close up. I asked about the disclaimer describing the chances of double vision or blindness and was told that that was extremely rare, and they have to notify everyone. I asked just like when an ad says all the sides effects from a drug, and they replied yes. I decided to do the Toric Lens. What they should explain is that if you get the IOL Toric lens for distance; you will lose any of your close-up vision you had before. I wasn't told this.9/8/21, and 1st surgery on left eye.9/9/21, had checkup and was told all looked good.9/29/21, Surgery on right eye9/30/21, Eye check. Informed Dr. Johnson I was seeing double close up and was not happy with the outcome of the surgery.10/5/21, Informed Dr. Johnson still seeing double. She was very concerned and caring and would report this to the Fort Myers office.10/5/21, Fort Myers office contacted me. She wasn't very compassionate and told me to get several pairs of cheaters and put one in each room and use them when I want to see close up. Also, that there was a possibility they could do an adjustment to my eyes at the cost of $1500 per eye.10/15/21, Complained I was still not happy.10/18/21, Fort Myers office called and said Dr. Birch wanted me to see a Dr. Feeder in their office. He wants to try placing a contact in one eye to see close up.10/25/21, Appointment with Dr. Feeder. She dilated and checked eyes; felt I was not a candidate for the one lens. She was going to prescribe bifocal glasses for me that would be temporary and at the end of 3 weeks check my eyes to see if they have changed. If not at that time they will tweak my eyes to see better. I have no idea what tweak means. She also inserted plugs. She asked me what I wanted to see near or far. I said I want to see what I was told. Distance with no glasses and readers for small close up.12/10/21, Saw Dr. Birch and again discussed how unhappy I was with the outcome of my surgery. Basically, he said you are seeing 20/20 for distance and close up it is what it is and there is nothing he can do.2/10/2022, Now I am wearing Bi-focals to see anything and readers for the computer. Before surgery I was able to see my phone, computer and do things prepare meals without glasses. Now I need them to do anything, plus need to change to readers for the computer.Here is the kicker. I went to get a new driver's license. Guess What? I couldn't pass the vision test without my glasses on. So much for 20/20 seeing distance and spending $6,000 for nothing. 2/12/2022, I tried once again contacting Franz about the outcome. I have received several emails stating their management team will be contacting me. Last once received on 2/28/2022. No one has reached out yet.Before you decide to do any type of surgery with Franz. Please ask a lot of questions.

Anita Gehring Via Healthgrades - Nisha Warrier, MD

2 years ago

The office was extremely busy but Dr. Warrier remained very pleasant and calm. She worked quickly and efficiently but I never felt hurried. All the staff operated the same way..

susan alexander Via Google Business Profile - Fort Myers

2 years ago

Great Care and Professionalism. I have confidence in Dr. Frantz and his staff.

Gary Upham Via Healthgrades - Nisha Warrier, MD

2 years ago

Very efficient and friendly as always. Very professional.

Rita R. Via Healthgrades - Thy A. Nguyen, OD

2 years ago

Dr. Nguyen is thorough, professional, considerate, highly competent, and very comprehensive in her appointments with me! I really like and appreciate her and feel that I am in the very best hands with her!! Highly recommend!