Frantz EyeCare

4.7

4699 reviews

4196

190

221

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Carola Hornbach Via Google Business Profile - Fort Myers

1 year ago

Seven 1-star reviews on the BBB website. I wish I had checked there first. I came in to get a second opinion for a small growth on my eye lid and they took a bunch of photos and then told me that I might have cancer and that they would need to biopsy it. All I wanted was for them to remove the growth (which was later diagnosed by another doctor as a simple ward and removed in 5 min.). I declined any treatment at that point and was charged $93.54 on way out. I thought that was pretty hefty as a 20% co-payment, but was so exhausted at this point, that I just wanted to leave.6 weeks later (and weekly phone calls to get clarification on my billing) I get an EOB from my insurance telling me that they charged me $75 for the photos and $218 for the office visit. The $75 is not covered at all and will not come out of my deductible.I called the billing office and told them that I should have been notified at the time of "service" that the photos would not be covered and their response was that all BCBS plans are different. I'm not sure what that has to do with them not warning me that this would not be covered but they would not relent.This happened in the Ft. Myers but I would not trust any of their locations. They are clearly focused on milking their patients out of money much more than providing proper health care. Stay away!

Cornelius McGinty Via Google Business Profile - Punta Gorda

1 year ago

There was a bit of a wait between the nurses preparing for the doctor, but I dont feel it is worth complaining about. The most important thing is that I am seeing better already.

Julie Hall Via Google Business Profile - Lehigh Acres

1 year ago

I was taken in a timely manner. Exam was thorough and comprehensive. Dr. Buckley returned a second time to answer additional questions I had. Everyone in the office was friendly.