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Phil J.
Via
Yelp
- San Francisco
11 years ago
I have not been back there since. My optomitrist has been more helpful.
Dani D.
Via
Yelp
- San Francisco
11 years ago
The problems with this office can be summed up with one sentence: Lame front office. The doctors are all awesome but dealing with the office staff is stressful and irritating.<br><br>I've been a patient for six years and have had two billing problems with them. The first was resolved after several phone calls. In the latest, I distinctly remember paying the $60 refraction fee for my contacts check up (because it always irks me to pay $60 on top of my $10 co-pay when I don't even want new contacts and usually don't order them till my next checkup so it's really just an additional $60 I pay for no reason). But because the person who handled my checkout was a trainee, now over a year later and at least 5 calls and one mailed note, they still can't find record of my $60 payment. It took two phone calls to the billing department to find this out. The billing staff, while super friendly, were ultimately not able to resolve the issue. <br><br>So my choices are find a new eye doctor with a competent office staff or pay $120 total or something I didn't need in the first place just to see doctors that I know and like.
Kent K.
Via
Yelp
- San Francisco
11 years ago
Went to this place as it was included in my insurance preferred provider network. I have a standard vision plan and I wanted a standard eye exam. An in network PPO provider states that they will accept what they have negotiated with your insurance company. Eight months later I get a $400+ bill for a 30 minute exam that was covered by insurance and 30 days later the fraudsters at Pacific Eye Associates send my account to collections in an attempt to intimidate me into paying or else seeing my credit destroyed. DO NOT PATRONIZE THESE FRAUDULENT PHYSICIANS! THEY ARE DISHONEST AND UNETHICAL!!!
Sean M.
Via
Yelp
- San Francisco
12 years ago
Luckily I haven't had the poor medical experiences as others, I've found the medical staff to be competent. However the front office and business management is both a wreck and quite possibly a fraud. They charged me $370 for a standard eye exam and contact prescription. 2 years previous I paid $125 for the same thing there, and thought THAT was expensive. They've outsourced the billing department to another state, but if you call them, they'll say there's nothing they can do to adjust a bill. If you go to the office in person, they'll say only the outsourced billing group can make adjustments. That's no way to run a business. Save your money and go elsewhere.
Shima M.
Via
Yelp
- San Francisco
12 years ago
This is not a place to which I ever want to return. Parking is a nightmare. Then I waited for over an hour to see a doctor for less than 10 minutes. She was surprised that my eyes hadn't been dilated and so she could only do a so-so eye exam for a problem that had concerned me for months. <br>it's also more expensive than most. So what's the draw? Beats me.
