Pacific Eye Associates

4.0

1138 reviews

Sort By:

Daisy C. Via Yelp - San Francisco

4 years ago

These people are rude. The doctor is so so, but I believe she should be more empathetic. One time I waited a long time to be seen and discovered some other patient who arrived later knew one of the workers and tried to get head of me. I made a fuss and reported the incident to the doctor.

Katie C. Via Yelp - San Francisco

4 years ago

This place is a total joke. The receptionists treat the clientele like dirt here, rolling their eyes at anyone who comes in and bothers them with their appointments. The assistant was completely unprofessional, and some of the things he says to patients about their eyes would honestly be really scary if you didn't have a medical background and could see through the nonsense. The doctor didn't really have any time to care and got into some bizarre argument with my optometrist. Then they told me I needed to go to another specialist, never made the appointment, and I gave them a call since the place where I needed another appointment never contacted me. So I gave the organization a call (since they said, if the other place never calls you in the next few days, let us know) and they yelled at me saying I have an appointment a year from now...? What? I don't understand. I truly don't think this place should exist and they could be putting patients in danger with all of this nonsense.

Sherry Arnold Via Google My Business - Dr. Arthur Allen

4 years ago

I saw Dr. Karen Oxford on Tuesday, Dec.3 and again on the 4th. The first visit she said I didn't need the anti-inflammatory that had been prescribed at an urgent care in NY, telling me to use hot compresses and over the counter drops. The next day, with blurred vision, extremely red eyes and gummy discharge I was seen again by Dr. Oxford, who then prescribed a steroid and antibiotic. I have not be able to fill either of these as written--the steroid because it is $500+ and my insurance and pharmacist sent notices to the dr office that other less costly options were available. The CVS finally got the prescribed antibiotic, but the copay for the single bottle of drops was a $70 I refused to pay that and the pharmacist got in touch with the dr office late on Thursday afternoon and succeeded in getting approval for a different drug. I am still waiting for approval on other options for the steroid, but the office offered a sample, which my husband picked up Friday afternoon before they closed for the weekend.While the office and nursing staff are very nice, I don't think Dr. Oxford is responsive to my health needs and insurance situation. This is the second time I have had problems getting generic prescriptions issued in a timely way from this office.

Momo C. Via Yelp - San Francisco

4 years ago

To business manager Mia R: It is very unfortunate that I have to write a review on yelp so that hopefully someone will actually listen to their patient (or in my case, could have been patient). I called in hoping to get an appointment with a ophthalmologist after waiting OVER A MONTH for you guys to call me back for an appointment. It all started in early October when my pcp sent in a referral so that I can get my eyes examined due to on and off blurry vision after my twin pregnancy (blurry vision for 7 months now, which does affect me on doing daily tasks). When I first called in October, a male staff said to me there was no referral and told me to call back in a few weeks to double check. So I immediately called back my pcp to check. Turns out referral was still processing and should be authorized in November. After patiently waiting for a little over month, I called back Pacific Eye Associates like the first male staff told me to but this time a different male staff told me they still have no referral and that someone was supposed to create an account for me so that a staff will call me when they receive an referral. Additionally, he told me to call my pcp to fax in a referral so that he can help me make the appointment once they receive it (at least this guy was trying to help me as much as he can). Following the instructions I was given, I called my pcp and they faxed the referral to Pacific Eye Associates right away and told me it will be sent to Pacific Eye Associates in about 10 minutes. I waited over an hour just to be sure and called back Pacific Eye Associates to see if they have received my referral. A female staff with heavy accent answered and told me that my referral needs to be authorized and that they will call me. I tried to explain to her that the referral has been authorized and directly faxed from my pcp but she refused to listen and rudely told me "Let me repeat myself again! Your referral needs to be authorized!" and that was the end of our conversation. It is really upsetting to me that I was treated rudely and she was so unwilling to just check the fax machine for my referral. In fact, she did not even bother to ask for my name and information like the other two male staffs did to help look up my situation. It was like dealing with a grumpy DMV staff. To the lady that answered my phone call rudely on 11/25/19 at 1:10pm: First of all, I did NOTHING to offend you. Secondly, you work in medical field dealing with patients that may or may not have serious health conditions that need to be addressed by a doctor so please learn to have patience and a kind heart. If you cannot do that and continue to have that kind of bad attitude then you should really consider having a career in a different field, perhaps go work for DMV. Also, if I was really interrupting your lunch break at 1:10pm(if that was the case but I wouldn't know) just say you guys are on lunch and will call back after, no need for the rushy rude attitude. Patients are humans too and we will understand that you need to eat or something. After this long unpleasant experience with them, I will move on and go to another ophthalmology office that has professional manners, even if I have to pay out of pocket at least it's money well spent to be treated properly with respect. I regret wasting a whole month's time waiting to be seen and it never happened. I should have went on yelp first to check them out. Apparently I am not the only one with bad experience. To business manager Mia R. Or whoever is reading: please do talk to your staffs and correct these behaviors (like you said you would to the other yelp reviews here). I understand that you guys are a business and that making money matters. However, at the end of the day, you guys are still providing medical services to patients in need. Don't let these staffs ruin your name and the doctors reputations. Doctors work really hard on getting their medical degrees to help people. Keep this up and eventually words will spread and people and doctors will go somewhere else. Thank you for "listening" and good luck to your management team.