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Sipra R.
Via
Yelp
- San Francisco
8 years ago
Such a terrible place and experience. The staff and customer experience is sub par and incompetent. They are completely disorganized and do not value or respect their customers or their time. <br><br>After waiting for more than an hour to be seen, I was told the doctor could not see me. I have been going here for the past 3 years and have not seen any improvements whatsoever. This will be the last time. I would highly recommend going elsewhere for your eye care.
Daphne N.
Via
Yelp
- San Francisco
8 years ago
It was the first and will be the last visit. My mom had a appointment at 11:20 am and arrived 15 mins earlier to fill up the application. We waited for an hour and half to her 10 mins visit. The reason for the long wait was because some other patients were late for 45 mins but get to see the doctor right the way. Horrible services! I will never recommend the Pacific Eye Associates.
Rich Y.
Via
Yelp
- San Francisco
8 years ago
I waited for more than 3 weeks to set an appointment day and had to ask for half a day off and took 30 minutes to get a parking space to make the appointment. I was rudely told my appointment was cancelled by the Pacific Eye Associates' receptionist. I requested to talk to a supervisor, and Mary Grace Ramelb came to see me and told me they called me to cancel the appointment by their automated system. I told her I did not receive your clinic call, she said I answered the phone by their automated system. I said if the automated system said I answered the phone, to give me a record of the phone call. I also told her that I can check my phone company to find out , then she refused to tell me what time the phone ended. I told her she was lying to me and she had nothing to say. I was frustrated by their cancellation, but now I think I am fortunate not let the Pacific Eye Associates to do my eye surgery if their skills are anything like their service.
Darcey R.
Via
Yelp
- San Francisco
8 years ago
Let me say my experience with the Doctors at Pacific Eye Associates is GREAT particularly Dr. Ai. BUT the experience of getting contacts here feels like a factory. I feel as if its a struggle to feel like I'm really being heard and staff is rude and dismissive - the complete opposite of how I feel with Dr. Ai and staff when I go in for eye health care and checkups. I've been trying for a few years to be OK with it because its easy to have both services in one place but I'm done and am going to find somewhere else to have my contacts fit.
Susan P.
Via
Yelp
- Dr. David Heiden
8 years ago
I had been seeing Dr. Heiden for years. Charming, great bedside manner, and seems very skilled - but office is constantly overbooking appointments and the wait times got longer and longer until I decided to boycott this office. The last time I went I actually had to wait 4 hours to see him for my yearly well-check visit. The dilation only takes about 15 minutes, the rest was staring at blurry magazine pictures until I got squeezed in hours past my appointment. I even got into the habit of calling the office before driving across town through all the traffic and paying a boatload of cash for parking to ask if the doctor's schedule was on time. I am always told, 'yes,' by the receptionist, then come in and waste hours waiting to see him. If that happened once in a while, okay- but every single time??? Nope - not acceptable!
