Pacific Eye Associates

4.0

1138 reviews

Sort By:

John S. Via Yelp - San Francisco

9 years ago

Great doctor but NOT worth the aggravation. Come here only if you want to wait over an hour every time you have an appointment. But don't consider it an appointment, consider it an investment in paying for parking, because you will wait and wait and wait and wait.

Patrick M. Via Yelp - San Francisco

9 years ago

This place is ridiculous. If you value your time find another ophthalmologist. I had an emergency with my eye and could not find another Ophthalmologist that would take me same day so ignoring all the reviews I read I made an appointment. What a mistake. This place is ridiculous. No wonder they have same day appointments- why would anyone ever go back. I saw Dr. Heiden twice and he was great although waiting in the patient mill was irritating. However my third appointment in a week put me over the top. After waiting for an hour and fifteen minutes for a morning appointment with Dr. Heiden I finally went to the counter to complain because I could not wait any longer and make my next appointment. I was asked if I wanted to reschedule another appointment. No concern that the doctor wanted to see me that day, no apology, no let me check, no big deal to the staff. Try Denny Eye and Laser across the street.

Preston W. Via Yelp - San Francisco

9 years ago

They recently sent me to collections for a "medical procedure" (read: routine eye exam) from 2010 (!!!) that was covered by my insurance. When they initially billed me in 2010, I supposedly cleared this up with them twice, but they are still trying to collect on this fraudulent debt. Speaking of that eye exam - I'd gone on recommendation from my optometrist at the time. After getting the exam, the doctor noted that their machines weren't as sophisticated as the optometrist that had initially directed me to them. Not the finest bunch - and now I'm stuck trying to fight this fraudulent debt. I would advise avoiding Pacific Eye Associates.

Sam T. Via Yelp - San Francisco

9 years ago

This place has a problem with overbooking. Both times I've been here I have waited over 2 hours for my appointment. When I booked my appointment the soonest available was over a month out. Great. Don't come here if you can help it until management learns that overbooking doesn't necessarily mean more money. Better service means more money. Also note, if you threaten to leave for being made wait so long you are threatened with a $50 cancellation fee.

Arv S. Via Yelp - San Francisco

9 years ago

NOT RECOMMENDED - UNPROFESSIONAL, DISORGANIZED, RUDE Pacific Eye Associates is a very disorganized and unprofessional medical practice. I had arrange to see an Opthalmologist at this practice three weeks in advance, sent them my medical insurance information, and asked them to check to see if it would be accepted by their practice. Their office assured me that every things was OK with my insurance, and scheduled me for an appointment. When I arrived for my appointment the receptionist asked me to fill out the usual paper-work, and then informed me that their practice did not accept my insurance plan. I explained to the lady in their back office that they were supposed to have checked this weeks before, and if they had, they could have informed me of this earlier, and I would not have wasted hours of my time, or incurred the atrocious parking fees in the Fillmore area. The lady reluctantly apologized but was unwilling to compensate me for the charges I incurred, as a result of their incompetence. All in all a very bad experience and I will definitely not recommend this practice to any one.