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Rob W.
Via
Yelp
- San Francisco
10 years ago
Dr Ann Fung is great, but I need to discuss front office staff & Optometrist...Except for 2 individuals, about 4 of the office staff including the billing person could stand to be more polite, professional & feel that they are always correct [even when they may be mistaken] about information. The Optometrist comes from the same school apparently and is equally odd and rude in temperament. It makes me think of going elsewhere, since one spends a lot of time setting up apts, checking in and with billing questions. It just does not have to be "as difficult as some of them make it"! I now go to a different Optometrist and he is great.
j a.
Via
Yelp
- San Francisco
11 years ago
very bad experience there today. I arrived at 10:15 for a 10:30 appointment. I was not seen by the doctor himself until 12:45!! That amounts to two hours and 15 minutes past the appointment time. I have no idea if this was the doctor's fault, thus I am not mentioning him by name. The place was jammed with many people waiting. Finally I was called by the technician for the preliminary exam, and then waited another 20 minutes for the doctor to appear. Inadvertently, after the exam, the doctor sent the prescription request to the incorrect Walgreens. Don't blame him for this either, as he asked if it was the Polk St. Walgreens and I said yes. I realized after exiting, however, that there is more than one Polk St Walgreens so I went back to the front desk to see if it was the Walgreens on Polk and Broadway. Again everyone was too busy to respond. Finally a nice gentleman tried to help me. I asked if they had a phone book so I could point out the correct Walgreens. No, they don't. By this time I am getting mad and he offers me crackers and juice. He goes somewhere where someone has internet access and googles Walgreens. No walgreens on Polk and Broadway he tells me! A this point, after a brief argument I give up. I had to get out of there or go crazy. My Walgreens on Polk and Broadway transferred the prescription. All I can say is, if you have three hours to spend, make an appointment!
Shadow F.
Via
Yelp
- San Francisco
11 years ago
I had the worst experience here. My first mistake was to rush there to be on time. The place is huge with many people waiting. I did not get to see a doctor first. I was seen by a technician for a eye test, then I had to wait for my eye to photographed. Some of the tasks are done in the waiting area (outside of an office). I.E. the photograph of the eye, some other test w/a machine are done in view of everyone else. My tech was surprised that I was not seen yet and then checks my folder in queue and tells me I'm next. During this wait, I see staff running around with blue folders without patients in tow. Meanwhile, there are 20 or so people waiting. The face feels like a clinic where every one just waits. If you are wanting a caring, professional, efficient appointment, this is not the place. Apparently, I have to select a star.
Moses A.
Via
Yelp
- San Francisco
11 years ago
Go somewhere else
George Y.
Via
Yelp
- Dr. Karen W. Oxford
11 years ago
Should be zero star. Terrible customer service. Terrible doctors. Went for eye exam with dr. King and dr. Oxford. The whole purpose was to get fitted for contact lenses. I went with my prescription to get my new contacts and the people said these are for eye glasses. I then called the Pathetic Eye Associates and asked them to fa my contact perscription. It never happened. I called back 8 times over a two month period and kept getting dr king and dr. Oxford are out or we will call you back. Finally today someone told me that I never had the exam. Why couldn't they have told me they messed up two months ago and I need to come back in. Now I am going away and will not have contact lenses for my trip. Rude doctors and rude help!
