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J D.
Via
Yelp
- San Francisco
8 years ago
This review has been removed for violating our Terms of Service
Rhea D.
Via
Yelp
- San Francisco
8 years ago
The doctors are excellent - I can't say enough about Dr. Karen Oxford or Dr. David Heiden. They are both 5 stars. The staff (especially Mary, in the insurance department) is inept and incredibly rude. The reception staff always makes me feel that I'm intruding on them. Really?! This is not one of those Chinese restaurants where rudeness is the norm! It's a bloody doctors' office! I once waited over an hour for the optometrist and when I asked the front staff what was going on, they couldn't explain to me. Turns out I wasn't even listed for an appointment although I was scheduled to see Dr. Oxford right after the optometrist (every year I have a same day duel appointment with an optometrist and then Dr. Oxford). The staff has always been bad since I've been coming here for the last 10 years-it feels worse now. And beware of the incompetence of the insurance dept. If you disagree with them and they find out you're right, no apologies and then the insult of being hung up on when you ask for an explanation. At least I have a year to find new ophthalmologists. Sigh...
Julia K.
Via
Yelp
- San Francisco
8 years ago
Terrible place!!!!!! I would never recommend anyone to go there!!!!! First time I came I thought that I got somewhere else, it seemed like supermarket at the rush hour! No respect to the clients, people just sitting at the waiting area for hours and after that they are taken to the private room and continue to wait there (I spent one hour waiting for Dr. Heiden). If you have a choice do not go there! It's the worse business I've ever seen!
Anonymous
Via
Vitals
- Dr. August Reader
8 years ago
Sipra Roy Halteman
Via
Facebook
- San Francisco
8 years ago
Such a terrible place and experience. The staff and customer experience is sub par and incompetent. They are completely disorganized and do not value or respect their customers or their time. After waiting for more than an hour to be seen, I was told the doctor could not see me. I have been going here for the past 3 years and have not seen any improvements whatsoever. This will be the last time. I would highly recommend going elsewhere for your eye care.
