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Ruth C.
Via
Yelp
- San Francisco
4 months ago
Don't expect decent patient care or basic level of service here. Don't buy eyeglasses here. The optical department is the worst -- no service and it feels like they're only interested in taking your money. Also pushy about getting you to buy glasses while you wait for your eyes to be fully dilated. Don't bother calling or emailing them after your visit because you'll never get a response. There are plenty of other places to buy eyeglasses with MUCH better service, starting with Warby Parker which is also much less expensive. Read the other reviews here and believe them (they wouldn't adjust someone's glasses...). It's true what other people say about a long wait for optometry appointments and feeling overly rushed. Also, if you need anything afterward (copy of prescription,...) forget it. They don't return calls. When you call, it takes forever for them to answer the phone. They're really good at taking your money and scheduling appointments (to generate more income) - but that's it. It feels that they prioritize running a business over patient care.
Deborah L.
Via
Yelp
- Dr. Scott C. So
5 months ago
On Thursday, November 16, 2023 I had an appointment with Dr. So. I had glaucoma pressure test, pressure was 18 both eyes. Then I had pictures of the back of my eyes. Then I was put in an exam room to wait for Dr. So. Instead another person comes in and does more test. I have no idea who she was. Next Dr. So comes in and tells me my pressures are not low enough, should be at 15, and I should have surgery. Told him I didn't want surgery, he tried to put numbing drops in my eye to show me what the surgery would be like. I refused and he ordered more drops, he was angry and stormed out of the room. Never examined my eyes.
Dr So
Via
Healthgrades
- Dr. Scott C. So
8 months ago
I saw Dr So several times for glaucoma. When his treatment with drops was unsuccessful he became loud and menacing. My last visit was set for 3:30 pm. I waited until after 5 when the staff had left. At the 2 hour mark I left. Most importantly however was the yelling and threats.
david kichi
Via
Google My Business
- San Francisco
8 months ago
Anyone else have a problem calling them? The number on their website and on Google is disconnected. Maybe you guys want to update your phone number to one that actually works???Well, I had them do a lens replacement for a cracked lens on a pair of Maui Jims and they left marks on the frame after I got it back. Should've known they weren't going to do a good job. Definitely won't be back.
Eric Stahl
Via
Google My Business
- San Francisco
8 months ago
I went in for cataract surgery on one eye. Here's my experience so far.1. Mystery billing:I went to Pacific Eye Associates and had a consultation. They said I had to go to a different facility (Sutter Health CPMC) to get a lens measurement, so I did. Two weeks later I got a bill for $440.80. Total bill was $551 and my insurance (Aetna) only covered $110.20. I have great insurance so this was very annoying.Then, I decide to get the upgraded Vivity lens. I signed a document that says "$2,600 collected prior to surgery and another $1,000 due on the day of surgery". When I get to the surgery they charged me "LENS Fee $995/AETNA 10% $220" for a total of $1,250. Where did that extra $250 come from? Who knows... they just tack it on.My surgery was yesterday so I suspect other random bills will show up in the mail over the next few weeks. I can eat these expenses but feel like its unethical to not lay all of this out up front -- especially for seniors living on a fixed income or low income patients.When I flag this to them they blame the insurance company or other providers... or treat me like I'm being difficult, so I'm sharing this so others have their eyes wide open when they get this procedure.2. Disappointing Vision OutcomeUpdate 1 week after surgery. I can see up close but my distance vision is significantly worse than pre surgery. They are telling me that it's just as good as before, but that's totally crazy. It's nowhere close. My distance was clear. Now, anything beyond 5 feet is blurry. I thought paying $4k for a multi focal lens would prevent this but I was wrong. I wish I didn't get the surgery. And if I did do it again, I'd get the mono focal lenses, save $4k and have crisper distance vision. So disappointed!
