Pacific Eye Associates

4.0

1138 reviews

773

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Anonymous Via Vitals - Dr. Scott C. So

8 years ago

Anonymous Via Vitals - Dr. Scott C. So

8 years ago

allen o. Via Yelp - San Francisco

8 years ago

Dr. King, in my experience, is a very good OD and solved a complex problem with my glasses prescription. However, steer clear of the optometrists! While Lisa initially seemed quite competent, she is not. The glasses frame she sold me is too small and after 4 times of trying to get it adjusted is still uncomfortable and does not fit. These frames were $400 plus another $400 for the lenses. When I asked them to start again with a new frame, I was given an apparently well rehearsed speech that once they cut the lenses, there are no refunds. I had a similar situation happen to me 5 years ago with another SF optometrist and they gave me a new frame and lenses with out charge. Pacific Eye told me that since they were not a retail shop they could not resell my frames. In the meantime, their office is so busy that you can't find a place to sit. I was told by Lisa that the benefit of getting my glasses from them is that they would work with me until they got it right. Apparently that only applies to the lenses, not the frame. On their first attempt, the lenses were wrong. Dr. King checked them and they had to be redone. These are not competent people. So, be forewarned. You can spend $800 and not have a pair of glasses that fit. My wife also got a new pair of glasses about the same time I did. After a couple of months of wearing them, she also finds her frames the most uncomfortable she has ever had. That's 2 strikes. While the doctors may be very good, the optometrists are not. Go somewhere else. I can't begin to relate how disappointed I am with these people. The only solution now appears that I will have to spend a minimum of $400-500 for new lenses to fit my old frames, which were comfortable.

Matt D. Via Yelp - San Francisco

8 years ago

I had been having some blurred vision in my right eye, so I decided to get it checked out. I wanted to start with a regular eye exam, seeing as I had never had one, and wanted to do that first before getting into the more complicated stuff that my insurance doesn't cover. When scheduling my appointment, I told them that even though I had the "visual disturbance" as they put, I wanted to start with a routine eye exam, since I was positive that my insurance covered that. They assign me to Dr. Heiden. I go in, the nurse (or whatever they are) dilates me, and does a visual exam, then does the retinal scan. No big deal right? Then Dr. Heiden comes in, talks to me for 2 minutes, gives me a color blindness test, and tells me that everything is totally normal. I pay my co-pay, and leave. 2 months later I get a bill for $200 because they billed it as a "medical" visit instead of an eye exam *which is what I specifically asked for!* When I called for an explanation they said my "visit had services that go beyond a routine eye exam". When I asked for some clarity they just repeated that my "visit had services beyond a routine eye exam". When I asked to push this up the chain they told me that the "executive director" who handles these issues was on vacation and wouldn't be back until next week. They called me 2 days later and said I was S.O.L. When I asked about the executive director they told me that they reviewed my file on their own and said I "received services beyond a routine eye exam". I still haven't heard from the "executive director", or what exactly those "services beyond a routine eye exam" that I received were. So basically, if you want to go somewhere where they don't follow your wishes, charge you out the ass, and don't fix your problem, you found your place. Needless to say my one visit here will be my only visit.

Matt R. Via Yelp - San Francisco

8 years ago

Dr. Zaidi misdiagnosed my eye infection and caused me all sorts of misery. He told me that it was shingles, and the medication for that is some sort of anti-viral medication. Actually, it was a bacterial eye infection, which only proceeded to get worse and worse and worse in the days following, with my eye and face swelling up, because Dr. Zaidi did not recognize it. If it weren't for another doctor later making the correct diagnosis and prescribing two very strong antibiotics, God knows what would have happened. I see from a lot of the reviews of Pacific Eye Associates that this seems to happen a lot. Not only did Dr. Zaidi make the wrong diagnosis, which I suppose can happen, he seemed far more interested in trying to sell me glasses all during the appointment, and asked me to come back the next week to look at some. Completely ridiculous. I would not recommend Dr. Zaidi for dealing with any sort of medical problem, though I suppose he might be OK if you need a pair of glasses. Never again.