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Petunia Travers
Via
Google My Business
- San Francisco
1 year ago
Overall, every person I interacted with during my visit to this office, with the exception of the person who escorted me to the checkout counter while my eyes were dilated, was very rushed, and treated me resentfully, as if I was some unpleasant burden to them.1) when I called this clinic with a referral for urgent care as part of a multi-symptom assessment, I asked if they could please email me any paperwork in advance as I have a disability which makes handwriting painful. Person I spoke with said 'no' without even checking, and then said there was only one small page of forms anyway.2) upon arriving for my appointment the next morning, I was handed a clipboard of 3 forms to complete. I replied that this was a problem as a disability access issue, and that I had previously requested any forms that required handwriting be sent, and that this is something that needs to be looked at as a disability access issue. They looked at me as if I was a) offensive and b) from another planet.3) I sat down to (painfully) attempt completing the clip board of forms they'd handed me. As soon as I started, I was called back into the exam area where my eyes were promptly dilated. I had not received any information before my appointment that my eyes would be dilated. This is a safety issue, and lucky for me, I didn't drive there. Also, I had not yet (painfully) completed their clipboard of forms, and was expected to do so after my eyes were dilated (when it's impossible to focus)4) the examining doctor told me nothing was wrong (which is great news, despite my symptoms) and to take eyedrops to keep my eyes more moist. She specified artificial tears, which I was completely unfamiliar with, and I politely asked the doctor if those were different than rewetting drops, and she said 'same thing but artificial tears' I asked if I could use them with contact lenses, and she said yes but for contact lenses. and I was confused so I asked if these were the same as regular contact lens re-wetting drops. The doctor became visibly aggravated, and verbally short with me, did not clarify the answer in a way that I could understand, and this made me feel incredibly invalidated and upset. At that point, I stopped asking for help understanding what in the world she was telling me to go out and purchase.5) following my exam I was escorted to the checkout counter. The person at the register told me that the doctor wanted me to return for a followup and that also there was a note that I should get a new exam for contacts/eyeglasses. I scheduled an appointment, and asked if they also did optometry, she said yes, and I said 'great, because I need that. Please may I have a price list." Then the person at the register handed me a printout with my appointment information, and said 'we don't have a price list." then gestured gestured away from her, and said 'it's over there.' I looked over to where she was gesturing. Looked back at her, and was confused and said 'okay.' I turned to walk over to the area where she had gestured, and while I did so, she stood up, aggressively, stormed over to that area she'd gestured to, approached a worker who was sitting there, and began whispering in his ear while covering over so I couldn't see her mouth and pointed at me.Mid-whisper, the man she was whispering to, began saying to me loudly and dismissively, "we don't have a price list!" and "it's all going to depend on what you need" and I said, "great, I'd be happy to tell you what I need." And he stood up, came over to me, and the register lady came over also, and he said, "no no, we don't have price lists." as if I was somehow stupid for asking for how much I should expect to pay for optometry services.I said, (calmly, even) "I think you guys are being pretty unreasonable, to be honest."The pair continued to talk at me, but at that point I walked away, out of their office, and felt upset.Can not recommend. At all.
KM M
Via
Google My Business
- San Francisco
1 year ago
This place is a factory. So busy that Drs and nurses are actually running around. Was there for hours getting checkup for cataract surgery. Was told by DR himself that I could have the surgery scheduled before I move in 2 1/2 months. Guess what? There is a 20 person wait list and there's NO chance. Total waste of time and money. No stars for this mad house.
Stacey Michaels
Via
Google My Business
- Dr. Emily Sarah Charlson
1 year ago
DO NOT GO TO the dr.charlson. she is a THIEF and will WAY OVERCHARGE You for filler. AVOID THIS thief at all costs.
Sandy W.
Via
Yelp
- San Francisco
1 year ago
This place is a total scam. My mom called to make an appointment and they refused to see her because she had a $30 cancellation fee on her account. They made an appointment for my mother without her consent, then stated she made the appointment. This didn't make any sense because how could you make an appointment for someone, not tell them the date/time, then charge a cancellation fee? They didn't even give her a call/text/email about any appointment. This place is very unethical and will bully those who do not speak English. Beware!
Demian Quesnel
Via
Healthgrades
- Dr. Karen W. Oxford
1 year ago
I will be looking for another practice for my my eye care going forward. I have been a patient of this practice for almost a decade. I am 71 yrs old and live on a fixed income. I have had blepharitis for several years. I saved up the money for a lipaflow treatment here, $1500. I was told I would get 6 months to a year of relief from the treatment. I barely got 3 months and when I returned expecting retreatment, I was told I would have to pay again. Dr. Oxford said I needed to have either better self discipline to do the home care she recommended or better finances, when I told her I couldn't aford to pay again. Besides, after just now researching, I found that other practices do the same procedure for $700-$1000 !?!
