Pacific Eye Associates

4.0

1138 reviews

773

241

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Anonymous Via Vitals - Dr. Karen W. Oxford

5 years ago

Anonymous Via Vitals - Dr. Karen W. Oxford

5 years ago

Anonymous Via Vitals - Dr. Karen W. Oxford

5 years ago

I have Dr. Oxford a second chance from my first horrible experience. Should have followed my gut. She didn't treat the problem TWICE, had to call her advice nurse to help me, wasted time, money, do yourself a favor and see another doctor.

Will D. Via Yelp - San Francisco

5 years ago

I've had an up and down relationship with this place, but this is the final straw. I'll be reporting the administrative staff to the Medical Board of California and never return. The doctors provide OK care, but the administrative staff is incompetent to handle emergency situations. I couldn't see because of a corneal erosion early in the morning and when I called as soon as they opened, the person scheduling said I wouldn't be able to be seen until noon. This left me going to the emergency room to get some relief to open my eyes. Little did I know that one numbing eye drop WOULD COST ME $500 at the emergency room. I went to the offices as soon as I left the ER and it wasn't until I was in significant pain again that a doctor would see me before my scheduled appointment. In addition, the doctor I saw had requested that I see the cornea specialist the following day, but again the administrative staff said the doctor had no availability. I went to see another eye doctor and described the situation and they were appalled. In addition, I was told the diamond burr procedure Dr. Oxford performed a year ago is apparently an antiquated procedure with addressing corneal erosions. In summary, this office does not suit to handle emergencies and the administrative staff made my already terrible emergency situation 100x worse.

Donna S. Via Yelp - San Francisco

5 years ago

This is a highly mixed review. Both doctors I have seen here have been excellent. They listened carefully, took into consideration and were knowledgeable about an inherited disorder that I have, and provided solid treatment plans after thorough evaluations. So the doctors have been great. Also, the person I worked with at reception was excellent; she was efficient and communicated well. Then it all falls apart: 1) I was not told that my last appointment would take more than 2 hours. I did not plan for this at all. I expected 1 hour and scheduled an extra 30 minutes just in case. I was given test after test after test. Fine, except it would have really helped if when scheduling the appointment I had been told it could take this long. 2) I am supposed to schedule an MRI. I wrote a long tl;dr list of this mess. The key points are: 1) they did not understand that insurance approval might be required for this test and did not request it; 2) the initial scheduler was not sure what type of test I was supposed to get; she wanted to schedule it but told me there was a 50% chance I would be sent home if it was wrong; 3) they then did not contact me for 2 weeks; 4) they called me constantly without identifying themselves on their messages so I would know where they were calling from; 5) when calling back, average wait time was 5 minutes; I often had to give up; 6) they could not seem to understand that some people cannot readily take calls while at work; 7) I had to do the work around getting approval including getting a blood test ordered by another doctor to rule out a more common diagnosis; 8) when I finally did have approval and called trying to find out where I was supposed to call to schedule the MRI, the person did not explain that it was someone from their office; 9) when the person called from their office it was to give me what I supposedly requested; i.e., the name of the MRI center; 10) when I tried calling their scheduler again because I could not get through at the MRI place I was told she was busy and given the MRI center's number - basically the equivalent of F off, we're not helping you. I still need to get this test and follow up with this doctor. However I am also stuck in a situation in which staff members who showed an exceptional level of incompetence (constant calls, not reading notes, not leaving correct information) have determined that they will not help. I will complete this process then focus on finding an ophthalmologist that has a competent staff that cares about the patients. I appreciate that this is a busy office with a large patient load and many doctors. Regardless they really need to look at the way their staff speaks to patients and ensure they are actually being helpful or, at minimum, not harmful.