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Gary K.
Via
Yelp
- Fort Myers
5 years ago
I went to the Fort Meyers office for an eye exam and contact lenses fitting. A tech gave me the exam; not a doctor. The prescription was wrong. Went I requested a refund, they would only give half and said that they are not a mom & pop business and the techs perform the initial exam. <br>In my case the tech was the one who determined the prescription and dilated my eyes.<br>Beware of this mill.
Nancy Gray
Via
Google My Business
- Jonathan Frantz, MD
5 years ago
This is a money mill. 1) I was seeing 1 Dr for dry eyes and another Dr for cataract and lens implement. They were constantly changing my 2nd Dr and I objected. I explained that I wanted one dr who was familiar with ME and I had to space my appts because I couldn't afford to have 2 $50 copays within a couple of weeks. Woman at desk told me to see just "one Dr since they all do the same thing anyway." 2) I signed papers saying they could use their fancy new inject in the eye antibiotic to reduce chance of infection. Surgeries were 1 week apart (do one eye at a time) and I got infection in each eye withing days of surgery. I was extremely careful but got infection anyway. 3) I had 2 appointments where they said I owed co-pay but mgr said that was a mistake and I wasn't to pay it. I kept getting bills and was told to call the billing office who told me to talk to med office. I was refused appointments soI had to pay $100 for visits that were part of my surgery pkg. 3) Having an enhancement to lens implants was guaranteed if I reported the problem before 3 mo. I reported it my next visit. Then told that because I had dry eyes, they coudnt fix it right now. I had dry all my life. They knew this. Why did they do the implants if they knew dry eyes would be a problem? 4) I had afternoon appt and arrived on time. I was in waiting room and seen by techs but not seen by dr until 1 1/2 hrs after my appt. Dr said I was his favorite patient because I was the last patient of the day. He spent less than 5 minutes with me and out the door. Other staff answered my questions while I watched Dr rush out door to parking lot. NEVER NEVER NEVER going back. I still need the eyelid correction they were to do for my peripheral vision and the enhancement I have already paid for but I will NOT go back. BEWARE.
Wesley Cattanach
Via
Google My Business
- Lehigh Acres
5 years ago
Sward Lockwood
Via
Google My Business
- Punta Gorda
5 years ago
When I first agreed to have the cataracts done for an additional $4000.00 over what my insurance paid, I asked Dr Franz what would happen if I was not happy with the results. He said well fix it. Well I wasnt satisfied and said so right after the procedures. I said after the procedures that and every visit thereafter that I wasnt spending another dime until I was happy and was able to see to my satisfaction. I was never able to see Dr Franz after the the procedures. They kept seeing me and I admit they tried several things. But eventually they wanted a copay for several visits. I again informed them that I wasnt paying. Certainly for $4000.00 I should have been happy. They continued to bill me. I didnt pay. They ended up putting a bad report on my credit report, so here I am putting a bad report on yours. Since then I havent been able to see well. He charged me lots and lots of money and damaged my eyes.DONT GO TO HIM. He has a money making business.
Gary K.
Via
Yelp
- Fort Myers
5 years ago
BEWARE OF THIS TERRIBLE OFFICE! <br><br>I needed surgery for a Sebaceous Cyst. It was on the exterior of my lower eye lid. I called to set up an appointment. I was told that I was already on their list of past patients. I was also told that the surgery did NOT require that I needed to have a 2nd driver with me. (So I was told)!<br><br>When I arrived (on time), not only did I wait in the office lobby for about a half hour, but I was taken by a fast-talking nurse to a room only to have wait alone. She gave me information which was 100% opposite of what I was told on the phone. She said I DID need a driver when the minor surgery took place. She said that the fact which I was told about the very next day was almost IMPOSSIBLE according to procedure! When I asked why I was given opposite information via my original phone call over a month ago .. she had no answer nor an apology for my trouble and the office mistake. <br><br>This nurse had a very pompous attitude, had no "bed side" manner and was surely not happy in her chosen profession. She should have been <br>suited more to a "collection agent" rather than a nurse. <br><br>I then waited over twenty more minutes when all of a sudden, I realized that I had "enough" of this office, its staff and its errors in communication.<br>This was neither a Department Store nor a Supermarket! Each time one has surgery, it is a possible life-changing situation. I walked down the hall and straight out the door... but as I passed the receptionist, I said, "I will call and let you know what happened"!!<br><br>When I got to my phone, I already received a message from the same rude nurse asking why I left. I told her the five or ten reasons, I said I was fed up with that place, but probably because the waiting room was filled with seniors who needed medical assistance, this "meat market" of eye care, as I see it, Dr. Franz simply doesn't care about the negativity his office practices. I HOPE THOSE WHO READ THIS ARTICLE WILL TAKE HEED! UNLESS YOU ARE READY FOR MISTAKES, THIS IS NOT THE PLACE TO HAVE YOUR EYES CHECKED NOR TENDED TO! BELIEVE ME I AM A VERY EASY-GOING GUY WHO READ THE WRONG REVIEWS ABOUT THIS TERRIBLE MEDICAL OFFICE!!!
