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Andrey Gera
Via
Google My Business
- Cape Coral
4 years ago
Made our appointment about month ago for a routine eye exam for contacts.Verified our Aetna vital savings card.Verified pricing with the aetna vital savings card.Left work earlier as the latest appointment they will make is 3 pm.Filled out all the paperwork ahead though the online application and sent in. Had a confirmation number.Came in for the appointment.Cant find the sent in application. Told the front desk I had a confirmation number, she had no clue what that was.Was told they dont accept the Aetna vital savings card.Was told I would have to pay the walk in price and wouldnt honor the Aetna savings card.Reason given was because they are not on the Aetna program.Keep in mind we double and triple checked and confirmed everything with the office.What a waste of time! Worst experience. The front desk woman was clueless and no help at all.I left and never coming back. Wow. Just wow.Terrible customer service thru and thru!Wondering where I send my invoice for my wasted time??? They charge you for missing a appointment, how about paying me for wasting my time with your lack of information?Pick another eye doctor!
Andrey Gera
Via
Facebook
- Fort Myers
4 years ago
Andrey Gera
Via
Facebook
- Fort Myers
4 years ago
Made our appointment about month ago for a routine eye exam for contacts. Verified our Aetna vital savings card. Verified pricing with the aetna vital savings card. Left work earlier as the latest appointment they will make is 3 pm. Filled out all the paperwork ahead though the online application and sent in. Had a confirmation number. Came in for the appointment. Cant find the sent in application. Told the front desk I had a confirmation number, she had no clue what that was. Was told they dont accept the Aetna vital savings card. Was told I would have to pay the walk in price and wouldnt honor the Aetna savings card. Reason given was because they are not on the Aetna program. Keep in mind we double and triple checked and confirmed everything with the office. What a waste of time! Worst experience. The front desk woman was clueless and no help at all. I left and never coming back. Wow. Just wow. Terrible customer service thru and thru! Wondering where I send my invoice for my wasted time??? They charge you for missing a appointment, how about paying me for wasting my time with your lack of information? Pick another eye doctor!
Virginia R.
Via
Yelp
- Fort Myers
4 years ago
Dr. Corrent was working at Bascom Palmer Eye Clinic. In 2013 he said I had cataracts which I didn't think I did. He replaced the left first which I had a lot of problems with. Later on he did my right. He went back and for some unknown reason he decided to clean my new left lenses with a laser and hit the new lenses and broke it in my eye. He never came to the office to see me . I had to have my eye completely cleaned out and had to go to Bonita Springs to have major eye surgery and a new lenses sewn in. I am legally blind now. Make sure before you have any type of surgery find out how many times that Doctor has been sued. I never got a dime and he is still p
Paul Novak
Via
Google My Business
- Cape Coral
4 years ago
I located this business through the VSP webite. Frantz EyeCare must have an issue with malpractice lawsuits. Their policy is that they will not provide service, even for a basic exam, unless I signed documentation pertaining to and restricting the conditions of lawsuits against them. Completely un-related to patient care or HIPAA. I have never been asked to sign this type of documentation before during any type of doctor or specialist visit, let alone getting a vision prescription updated. I refused to sign, and they refused to see me. I'll take my business back to Costco, where they don't plan to injure you while fitting you for a pair of glasses. I of course encourage Frantz EyeCare to respond and set me straight on their policy if I have misunderstood it.
