Sort By:
krishna kumar
Via
Google My Business
- Tampa (North Howard Avenue)
3 years ago
The visit was good and there was no issues but the billing department is not friendly and they wont resolve any billing issues or wont even talk to you about that. I tried to reach billing department with my concerns and Heather from billing department was really rude and did not listen to what I have to say and just abruptly disconnected the call. I have never experienced such bad service in my life from a healthcare facility. Strict actions need to be taken against this. Not everyone is an expert in all the fields, when the patient has a question and trying to understand something on the bill the representative should have the basic courtesy to explain it at least, but Heather on the other hand just told I cannot answer to you and disconnected the call. I came for a regular checkup with a optometrist and the doctor did not mention any issue but I got the Bill stating something about Corneal scar and was billed under medical complications, I am just trying to understand why I was billed for some complications which I am not aware of and till now I don't have an answer for this. If you still prefer a doctor and have to visit this organization then hope you wont face any billing issues and if you face one then be ready to face the wrath of billing department.
Edward Cooper
Via
Google My Business
- Tampa (Sheldon Road)
3 years ago
Been a patient here for several years. I wont be back. Took them 48 days to provide me a copy of my medical records. I suspect I only got them because I filed a Hippa complaint. Feels like a Dr. Mill. Felt like the MD had one foot out the door before he entered the room completely. Feels like a patient volume oriented practice versus a patient care oriented practice. The Dr. examined my eyes but did not discuss any findings of his examination with me other than stating my vision is normal. I use screen reading software, an enlarged monitor and other visual aids. My vision is far from normal. The Dr. made no attempt to explore or discuss my visual complaints, a list of which I provided his nurse screening me. He did not discuss any diagnosis with me but my records now reflect a diagnosis different from what others in the field have diagnosed me with. It is confusing why he listed a diagnosis after telling me my vision was normal. He was rushed and left the room as quickly as he could. If You want comprehensive care and a physician that listens to and addresses your symptoms Id suggest you pick a practice where the physician has a vested interest in addressing patient concerns at a private practice versus a Dr. Mill. I tried to address my concerns with management , the nurse, and the Dr. directly but he ignored my attempts and management either has no autonomy to make decisions or doesnt care about patient experience. I tried on more than one occasion to get the area director to call me but that request was ignored too.
Anonymous
Via
Yelp
- Tampa (North Howard Avenue)
3 years ago
I have been going to The Eye Institute of West Florida - Hyde Park - for almost 9 years. Today was the first day that I have felt like a number and not a valued patient. The receptionist/booking person was rude and very unhelpful. Apparently, the doctor I see isn't available until February of 2021! But according to the scheduler won't consider extending my prescription...because I'm overdue for my annual and wasn't even aware - as we're in the middle of a pandemic???? Outrageous. I will be going to see someone new immediately. A little compassion and understanding for patients would be nice and appreciated. It is a difficult time for everyone, how about not making things unduly more so?
Anonymous
Via
Yelp
- Tampa (Sheldon Road)
3 years ago
Been a patient here for several years. I won't be back. Took them 48 days to provide me a copy of my medical records. I suspect I only got them because I filled a Hippa complaint. Place feels like it is run like a Dr. Mill. Felt like the MD had one foot out the door before he entered the room completely. Now feels like a patient volume oriented practice versus a patient oriented practice. The Dr. examined my eyes but did not discuss any findings of his examination with me other than stating stating "my vision is <br>normal". I use screen reading software, an enlarged monitor and other visual aids. My vision is far from normal. The Dr. made no attempt to explore or discuss my visual complaints, a list of which I provided his nurse screening me.He did not discuss any diagnosis with me but my records reflect one I've never heard of.It is confusing why he listed a diagnosis after telling me my vision was normal. Was rushed and left the room as quickly as he could. If You want comprehensive care and a physician that listens and addresses your symptoms I'd suggest you pick a practice where the physician has a vested interest in addressing patient concerns at a private practice versus a Dr. Mill.
Anonymous
Via
Yelp
- Largo (West Bay Drive)
3 years ago
Their staff is great. I had to have cataract surgery in both eyes due to an accident. Arrived for my check up early. They wouldn't let me in the building w/o one. Told me 'm APPT was cancelled.' Next I get a snotty letter from them stating my business was no longer welcome & for me to try Tampa General for my followups. Still billing me for $108 I owe. What part of YOU Broke the Contract, do they don't understand.
ABOUT
We are a multi-specialty ophthalmic practice proudly providing surgical and non-surgical vision care in the Tampa Bay area since 1974. We have fellowship trained specialists for every eye disease including cataracts; LASIK; refractive procedures; glaucoma; oculoplastics, such as eyelid lifts; retina diseases, such as macular degeneration or retinal detachments; diseases of the cornea and dry eye. The Eye Institute of West Florida is home to the Largo Ambulatory Surgery Center, a surgery center customized to the specific needs of eye surgeons. In association with The Eye Institute of West Florida is the Weinstock Laser Eye Center for LASIK surgery, and the Aesthetic Institute of West Florida, offering cosmetic surgical and non-surgical procedures.