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Sherry Peterson
Via
Google My Business
- Livingston Location
10 months ago
Rita Bohn
Via
Google My Business
- Sun City Location
10 months ago
Dr. Patal is excellent! Precise prescription, informative, makes the patient feel relaxed and confident in his work. Love the eye care provided by the doctor. Working with Mann Eye scheduling is a nightmare, though. The website clogs at different spots and starting over requires inserting all those insurance numbers since that is the first piece of info requested instead of actual scheduling. No one answers the phone. I finally drove down to make an appt in person. Then no one called to tell me my contacts were in; I called after three weeks.
Gaby Boykin
Via
Google My Business
- Copperfield Location
1 year ago
Kira was absolutely the best part of my visit and currently the only reason for possibly returning for future visits. Of course, this too will depend on how well they resolve the billing issue at check out that's pending final resolution. Let me explain entire experience...(long post).My husband and I went to our first Mann Eye appt today for a routine annual exam. Visit with Dr. Han was extremely fast. If you like an in/out quick exam, this is perfect for you. Don't expect warm and fuzzies or being thoroughly explained or you will be disappointed. She wasn't rude or anything like that. Unfortunately, I like personable healthcare providers and being thoroughly and maybe even overly informed. Helps decrease my medical anxiety.Checkout:Both our exams were literally the same thing, yet, hubby paid $49 ($10 copay visit + $39 for their refraction) with our VSP plan, but they charged me $115 through my medical ($70 specialist copay + $45 for the refraction)! When asked why the difference, I could tell the answer was made up to "pacify" my concern. I was told that mine was charged as a "medical" appointment bc I'm diabetic and they had to "make a note of that in my chart". I asked them to confirm that my understanding was correct, which was that I was being charged for saying I was a diabetic even though exam wasn't different (confirmed on printouts I requested later for hubby's visit and mine) and bc they had to "add a note" to my chart. They were unsure. It felt extremely shady and made me utterly uncomfortable and taken advantage of at this point. Erica then proceed to remind me that the card reader was ready for my $115 payment. It was closing time so I told her that I was aware and understood they were in a hurry, but I had to make sure charge was correct. She said she wasn't in a hurry and I think that's when she realized how she was coming across bc her tone warmed up a bit. This is when I went ahead and paid, and asked them for a printout of our visits so I could compare, call my insurance, and deal directly with them instead. Stephanie helped Erica with this portion. THIS was the point when Stephanie finally realized charge codes were the same but actual charges weren't, (not when I told them) so Stephanie called someone on her phone, explained the situation, and then told me that I was going to be credited $76 that I WAS overcharged. They couldn't give me a receipt for the credit at that moment and had to wait a few days to see the credit. When Kira saw I was still there, she came to ask if she could help with anything. Again, absolutely loved her attention and kindness. Very personable and knowledgeable too! Give her a raise!One of the reasons I came here was bc of the reviews saying how nice everyone was, including reception. Maybe I came on a bad day bc it felt cold walking in (even when I tried with pleasantries) and like I wasn't being listened to at the end. To be fair, at the end, once Stephanie fixed the issue, she did get it resolved and was apologetic. At this point, unfortunately, I was already over it.I ordered my glasses and will pick them up in 2 weeks. Hopefully there won't be any issues then and hopefully my credit has been posted and cleared. Stay tuned for final update in a few weeks, once resolved.
Ana Ludwig
Via
Google My Business
- Humble - Deerbrook
1 year ago
Was good, clean, on time. The doctor explained everything. But I would love to do everything at once. No, come back for others study.
Duong Luu
Via
Google My Business
- Katy Location
1 year ago
Good service, but not a right doctor .
