Sort By:
Kim Watrous
Via
Google My Business
- The Woodlands Location
4 years ago
As far as the skill of surgeon and the friendliness of the staff it was a great experience. As for the communication skills; explaining what was expected of me before the procedure, they were less than stellar. I had to reschedule my appointment after I took a week off of work. Now I am battling the glare of lights at work when I had arranged to recuperate at home.
James Carruth
Via
Google My Business
- South Austin Location
4 years ago
I believe the eye surgery went well and know it has improved my vision. The doctor did an excellent job. I have three issues. Number one the woman who made my appointment said she would let me know if the My cost for the procedure would be more than $100.00. She did not and my cost was $230.00. I don't know if my supplemental insurance was ever checked for this payment. Number two I have shown up on time for my appointments and still had to wait a long time before being see. I think maybe you are over booking your doctor. Number three the doctor said I should come back in 7 to 10 days. The woman making the appointment scheduled it for 15 days. I don't know if there is a lack of communication but it seems so.
Pat Butler
Via
Google My Business
- Spring Location
4 years ago
The doctor was great but I felt like I was keeping his optical assistant from his next cigarette break.
Catherine Bingle
Via
Google My Business
- North Austin Location
4 years ago
I really regret not being able to give a stellar review. I had such high hopes having done quite a bit of research on business and quality of care in order to choose Mann and my doctor in particular. It's a nice facility, with advanced equipment and staff who are very professional and appear to be quite skilled if although young. Patient "processing" was efficient if not a bit impersonal, which doesn't really bother me if the quality of care is good. The best part about the visit was my technologist / technician but the doctor was disappointing. Best first. My technician handled all of the screening and testing, and even the vision testing procedure with all that lens work. I have very difficult vision and she took enough time to check and crosscheck, give me good instructions about how to position myself and evaluate and share what I was seeing, and when a standard assessment routine didn't seem to quite get it right, she asked some questions, went to consult with the doctor, then took me to a couple of other machines I haven't seen before to get additional information. I can't be sure but honestly she seemed much more thorough and motivated to do an excellent job than any doctor that has done that procedure for me before. So ultimately it didn't bother me that the doctor didn't do this work. Now, for the doctor. He arrived at the very end of my visit, evaluated my eye health visually, then spoke with me for ... maybe 3 minutes. He went straight to explaining my vision quality and ways to address it, options I have, and this was excellent and I'm sure what the customer usually wants to focus on. However I realize now he told me very little about the condition of my eyes right now, diagnoses, risk or advancement of certain conditions, or preventative measures I should be taking given the condition of my eyes. These are just as important in primary eye health care practice as being a trained MD who can surge eyes. I could kick myself for not asking him to tell me about those things. While evaluating my eyes visually, notating for the technician to record things, he made references that he never later explained. Something that sounded like maybe preliminary macular degeneration, now that I think of it. So now I'm kind of freaked out about that but it just goes to show there was no educational or prevention agenda. I thought it would be good to have an MD ophthalmologist who knows enough and is skilled enough to do surgery, but I certainly expected a high level of primary health care practice as well. Finally, and I feel really shallow about this, but it isn't insignificant either -- my doctor was wearing a t-shirt and like, not a nice one, not a Mann business logo either which could excuse a somewhat ratty shirt either. I don't recall if he was wearing jeans also but could have been. I am NOT a prude, but I was really taken aback and it contributed to my being unable to as the questions I should have. Seems like he might have thought he was cool, but it's not. Dressing so unprofessionally doesn't necessarily reflect poor care, but it isn't suggestive of good care either. It's an indicator of feeling entitled, holding yourself to a different standard than you hold your staff to (they were all dressed professionally), and it also equates to some level of disrespect for customers whether conscious or not. It was Friday so I'll discount for it being a casual Friday, but it was really a bit much. Yeah, so like I said, I'm disappointed with Mann and it's due to the doctor's approach. I left a small time OD who seemed a bit spent and no longer able to do the work well, to come to a more current place, did all my research I thought I needed to, and it just wasn't what I shopped for.
Mike Gurjack
Via
Google My Business
- South Austin Location
4 years ago
I had made my yearly exam appointment with the Dr of my choice, Dr Luke Barker and when it comes time some other Dr came in the room and said I will be doing your exam. I asked why not the Dr I had booked with and she said she would be helping me. When I called and made my appointment I asked for Dr Barker and was told no problem. Well, I may have to look for another practice since this one is too big to give you an appointment with the Dr you choose and not let you know. Very Disappointed. But on a positive note Dr Barker is the best for surgery.
