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Rich L.
Via
Yelp
- The Woodlands Location
2 years ago
I was pleased with the doctor's time spent with me, however: My reason for an "OK" rating? After the initial check-in and visit with an assistant, I was left with, "The doctor will be right in to see you." 45 minutes later, the doctor comes in. In that 45 minutes, no one opened the door and advised me that I hadn't been forgotten, and the doctor never apologized for the inattentiveness or delay. I gave them another 5 minutes, whereby I planned on walking out when the doctor finally showed. This is not acceptable treatment of a patient. This was Mann Eye Institute, The Woodlands.
Connie Blackmon
Via
Google My Business
- Fannin Location
3 years ago
I originally gave this place a 1, but honestly, the 3 employees that did their job and tried to fix the mistakes of others changed my mind. It started when I tried to verify that I had an appointment, I was going to drive 30 minutes and just wanted to make sure all my ducks were in a row. The person that answered the phone asked my birthdate and name a couple of times and told me that I was not in the system and did not have an appointment. I thought geez, I'm calling the wrong place. So apparently there are many variations of the Berkley man eye clinic? I called all of the version of the name that are listed in google and finally made it to Christina at the Pearland office. I told her that i had been waiting 3 weeks for my appointment and no one can seem to find me in the system. She was the first one that did not sound like she was rushed. She took the time to check their system and said she was going to "try another way" and she found me. Bless her! The person that originally made the appointment typo'd my birthday which means you aren't searchable in their system and although I was a hair annoyed, at least Christina found me so I thought all was well. I get to the appointment to see a sign that said to "excuse the mess". Apparently they are doing some remodeling. The elevator did not work (I'm not making this up) you would think they might want to call people and let them know there is no elevator. A staff member said that the freeze took out the elevator and it hasn't worked since. Apparently this place either doesn't have air conditioning or doesn't like to use it, not sure which. I get to the appointment, see Dr. Hahn and can I tell you that Dr. Hahn 's assistant is amazing? She was amazing! Her last name was Garcia, I can't remember her first name. So I make it through the appointment and try logging into the patient portal, the system does not recognize me. I call back the next day and get Klara this time, she figured out that not only was my birthday entered wrong, but so was my telephone number which is needed to enter the portal. So Klara fixed the second typo and I need to wait til midnight to try to access my records. All of this could have been avoided if the person setting up my appointment would have entered the information correctly. I promise you it is no fun to be told that you don't have an appointment and to have to call around to different berkley/mann offices trying to figure out where your appointment was when you had the right place in the first place. Klara, Ms. Garcia, and Christina in the Pearland Office, I don't know if this medical practice knows how amazing you 3 ladies are, but you are amazing and a blessing. Everything else about my visit and the disorganized way I was dealt with sucked. Please, if you have a patient with an appointment on the third floor, consider calling them and letting them know they will be climbing 40 stairs for their appointment. But that would require the correct phone number wouldn't it?
Jess F.
Via
Yelp
- Tomball Location
3 years ago
The Dr was great & the staff is nice. My only complaint is the financial part. I don't understand why I have to pay an extra fee to get a different brand of contacts than I had last year. I have commercial insurance and I can pick whatever brand I want so why do I have to stick with the same brand or pay Mann Eye more if I just paid for a full eye exam. It's not like I picked one brand and then came back a week later wanting a different one. Now it's almost been a year again and I ordered a refill from an online website but since my prescription expires in a month Mann Eye will not approve any order since I can't go over a month and a box of weekly contacts contains 6. No one has ever limited my order as long as the prescription is still good. This is a first and I've been buying online for over 20 years. They offered to give me some samples until my next appointment but I'm just irritated with all of it so going to try another place. At least I can try another brand and not pay more out of pocket just because I'm a returning customer.
Lisa Rodriguez
Via
Google My Business
- Katy Location
3 years ago
Jodi Brown
Via
Google My Business
- North Austin Location
3 years ago
The wait time was excessive. My appointment was at 9:40. I didn't see the doctor until after 11am and did not get out of the office until almost 11:30.
