Sort By:
Sarah Freeman
Via
Google My Business
- The Woodlands Location
2 years ago
I was comfortable with Dr Gilder and Chase was great helping me select my new glasses . Everything else did not go well. I went to the same doctor for 20 years and had the same insurance. Being new in the area and new insurance I was a bit anxious. I was told twice someone would call me to confirm my benefits. Nobody did. When I went to my appointment there was confusion about my insurance. They finally called while I waited to get the information. Not sure why this wasnt done as they said before I came. When my glasses came in no one called. After more than two weeks I called and I was told they were in. The optician was leaving shortly could I come in the next day. No problem. When I went the next day the optician was not there. They were just giving me my glasses without fitting them. My first time with progressives someone should have fitted them. I was told the optician would call when she was in so I could go back to get my glasses adjusted. Nobody ever called. I ended up going to a different office to get them adjusted. Very poor service. Having been in healthcare for more than 35 years I know how busy it can get. However when you say you are going to call a patient you do it. Three times I was told someone would call and they never did. Sadly I was very confused about this experience.
FRANK SMITH
Via
Google My Business
- Fannin Location
2 years ago
David Cole
Via
Google My Business
- Katy Location
2 years ago
The Good. Dr. Moreno explained all questions I had, fully and completely.The bad. I had real problems seeing the TV screen eye charts, the screen was off center and out of focus even when I got up close to check. I explained this to the technician that I was having problems, she didn't care.This is second visit, and resulted in a redo of the glasses at their cost. Will have to consider if I go back next year.August 2021 Followup: This visit the eye chart was properly aligned, different tech too. Exam went well, staff very courteous and professional.Still can't recommend optical department - pricey, and frankly, Walmart does a better job of fitting the glasses, sad to say but true.
Sudhakar Bhandari
Via
Google My Business
- South Austin Location
2 years ago
Rosita Morales
Via
Google My Business
- Fannin Location
2 years ago
Very professional service however the wait period prior to being diagnosed by the actual doctor was an hour! Thats too long . Then there was back and forth between floors for more testing with no elevators!
