Pacific Eye Associates

4.0

1142 reviews

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KM M Via Google My Business - San Francisco

1 year ago

This place is a factory. So busy that Drs and nurses are actually running around. Was there for hours getting checkup for cataract surgery. Was told by DR himself that I could have the surgery scheduled before I move in 2 1/2 months. Guess what? There is a 20 person wait list and there's NO chance. Total waste of time and money. No stars for this mad house.

Aubany G. Via Yelp - San Francisco

1 year ago

This very large practice with around 11 doctors feels like a discombobulated jumble of musical chairs. I was early to my appointment as was told when I made my appointment for paperwork which was a short 2 page intake. I felt the cattle prod immediately when out of 5 front desk attendants only one was working and seemed to be very overworked. The checkin process was very slow. Once sat,I was called back the first time for 2 different tests in two different rooms. Then told to go back to the waiting area and would be called back. I was then called back again by a different assistant and taken into a room I was pretty sure was the exam room for more testing by yet another assistant. Nope. I was then moved to another room for 2 more tests and told to wait again in the waiting area. At this point my eyes were dilated so there wasn't much I could do (read or play on my phone) to pass the time and the time was excessive. I observed this to be the case for everyone, so are all of the tests necessary or just padding the bill? Roughly and hour and 45 min after I checked in, I was put in another room to wait for the doctor who was then so rushed and frantic that she barely spent 5 minutes with me, quickly signing off in my chart and clicking through the test results uploaded in the computer. She asked me no questions and didn't address any concerns I brought up with the assistant. Mind you the wait to get into this appointment was 4 months. She did the fastest exam with the the light in my eye and I was told another assistant would show me out. Wow. I think I'll be finding another provider despite the reputation these doctors have amongst the medical community.Some suggestions would be to LEAN out the office and make it a better flow for everyone; touch up some paint and clean the carpet and maybe do some general housekeeping (dust in the exam rooms was bad although the assistants did disinfect the equipment right before use in the immediate vicinity of the testing); be more professional and respectful of patients time; be cognizant of overbooking and staffing.

Stacey Michaels Via Google My Business - Dr. Emily Sarah Charlson

1 year ago

DO NOT GO TO the dr.charlson. she is a THIEF and will WAY OVERCHARGE You for filler. AVOID THIS thief at all costs.

Sandy W. Via Yelp - San Francisco

1 year ago

This place is a total scam. My mom called to make an appointment and they refused to see her because she had a $30 cancellation fee on her account. They made an appointment for my mother without her consent, then stated she made the appointment. This didn't make any sense because how could you make an appointment for someone, not tell them the date/time, then charge a cancellation fee? They didn't even give her a call/text/email about any appointment. This place is very unethical and will bully those who do not speak English. Beware!

Demian Quesnel Via Healthgrades - Dr. Karen W. Oxford

1 year ago

I will be looking for another practice for my my eye care going forward. I have been a patient of this practice for almost a decade. I am 71 yrs old and live on a fixed income. I have had blepharitis for several years. I saved up the money for a lipaflow treatment here, $1500. I was told I would get 6 months to a year of relief from the treatment. I barely got 3 months and when I returned expecting retreatment, I was told I would have to pay again. Dr. Oxford said I needed to have either better self discipline to do the home care she recommended or better finances, when I told her I couldn't aford to pay again. Besides, after just now researching, I found that other practices do the same procedure for $700-$1000 !?!