New England Eye Center

3.7

388 reviews

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Matthew S. Via Yelp - Boston

11 years ago

These guys are seriously unprofessional. My left eye is 20/45 and my right eye is 20/25. I went to get tested for an enhancement and 2 of the 3 appointments to get evaluated they couldn't complete the tests. I have to take time off work to get those evaluations. The first time I was sent into the wrong waiting room, the second time the machines were down, and I had to miss a day of work because they didn't call me to reschedule. I scheduled an enhancement twice, and the first time was rescheduled due to re-verify the changes. The 2nd enhancement might have to be rescheduled because the optometrist and the surgeon didn't communicate and the optometrists blamed the surgeon for "taking vacation". I was supposed to get a test lens to verify the laser work. This is expensive lasik, at $4500 for both eyes. They waste your time, and screw up.

Sharon N. Via Yelp - Boston

12 years ago

I went in to the New England Eye Center after responding to an ad for Free exam and consultation for lasik surgery. As it turned out, I was not a candidate for the lasik or at least that is what I was told. I was diagnosed with cataracts and opted for a crystal lens implant to corrct my distance vision. I was charged over $200 for the "Free exam and consult". I was told to dispute it with collections agency. Wow! I thought it was incorrect as the ad said free. Meanwhile I paid the bill to Tufts and have still been getting calls from a collection agency. When I went in for the surgery at least 10 of us were lined up like cattle in a room-at least 10 of us to get the surgery done. The doctor waltzed in long after our appointment times. We were told she begins surgery at 9:30. We had all been there between 6:30 and 7:30. The same situation has occurred each visit for follow up. We all sit waiting from an hour to 2 hours for our appointment. The last appointment I had a few days ago, I waited nearly 2 hours and had to leave. On my way out, the receptionist told me to anticipate 3-4 hour appointments. That is because we have to wait for the doctor for hours! The surgery is somewhat successful. Not the results I had expected, but I guess it takes about a year to get the vision back. I would definitely go to another faciility and ask lots more questions. Red flags should have gone up after that initial "free" consult and exam. Oh, and by the way, a couple of weeks before the surgery, one of their billing people calls to ask you how you plan on paying for the lenses and wants the payment up front--nearly $6000! And they are demanding. I refer to New Englan Eye Center as the eye factory. Pay now, cry later!

Sharon N. Via Yelp - Laser Vision Correction Center

12 years ago

I went in to the New England Eye Center after responding to an ad for Free exam and consultation for lasik surgery. As it turned out, I was not a candidate for the lasik or at least that is what I was told. I was diagnosed with cataracts and opted for a crystal lens implant to corrct my distance vision. I was charged over $200 for the "Free exam and consult". I was told to dispute it with collections agency. Wow! I thought it was incorrect as the ad said free. Meanwhile I paid the bill to Tufts and have still been getting calls from a collection agency. When I went in for the surgery at least 10 of us were lined up like cattle in a room-at least 10 of us to get the surgery done. The doctor waltzed in long after our appointment times. We were told she begins surgery at 9:30. We had all been there between 6:30 and 7:30. The same situation has occurred each visit for follow up. We all sit waiting from an hour to 2 hours for our appointment. The last appointment I had a few days ago, I waited nearly 2 hours and had to leave. On my way out, the receptionist told me to anticipate 3-4 hour appointments. That is because we have to wait for the doctor for hours! The surgery is somewhat successful. Not the results I had expected, but I guess it takes about a year to get the vision back. I would definitely go to another faciility and ask lots more questions. Red flags should have gone up after that initial "free" consult and exam. Oh, and by the way, a couple of weeks before the surgery, one of their billing people calls to ask you how you plan on paying for the lenses and wants the payment up front--nearly $6000! And they are demanding. I refer to New Englan Eye Center as the eye factory. Pay now, cry later!

Tony L. Via Yelp - Boston

12 years ago

I had Visian ICL surgery here with Dr Wu and the rest of the staff. The people: First off let me say that I found everyone to be very caring and professional. I trust that they are in it for the patients and not the money as opposed to some of the glitzier eye surgery places seem to focus a lot of their energy on appearances. (which you probably end up paying extra for...) The facilities: The actual surgery happens at a shared facility in Waltham that almost off the area eye surgeons use so it's not like there's a difference if you choose a different doctor. It's almost assembly line like. 5 or so people beside each other in the prep area. Separated by curtains. But I guess it keeps costs down. Person next to me was freaking out a little bit. I was okay with it but I could see if you were nervous to begin with and you got this other guy freaking out beside you it might be a little contagious. All the pre-surgery stuff had to be done at the Boston office which can be a little inconvenient if you don't live or work in the city. Not the newest or most state of the art place but I wasn't bothered by it. There are occasional Saturday appointments available to that made things easier. The good thing is that some of the followup visit can be handled at satellite offices (Wellesley for me). The results: I'm at like 20/40 now with a little halo/double images at night. When I put in a contact lens that only has astigmatism correction that goes away and I have 20/20. Explanation from the doctors: I had astigmatism before the surgery but because my vision was so bad it was such a small contribution to my poor vision that it didn't cause halos or double images. The surgery corrected the near sightedness (spherical?) so now the astigmatism (cylindrical?) is more apparent. This was told to me after I brought up the issue in my followup visits. Would have been nice to know PRIOR to the surgery! Post surgery PRK touchup is actually included in the cost of the procedure but I chose not to do this because one of the supposed benefits of ICL is that they don't need to disturb the surface of the eye. Also, arranging rides, vacation days, etc for another surgery was not worth it. So basically my vision is good but not as good as with contacts before surgery unless I wear contacts for astigmatism. I was -9.00 and .75 astigmatism prior. For something like half a year after the surgery things felt like they were a little bruised. Focusing on things very close up seemed to strain the my eye or something. Hard to describe the sensation. Maybe 'bruised' isn't the best word.... It's gone away now. So it seems like the doctors did the best that could be expected given how my eyes were and the available ICL. Had I known all this prior to the surgery, I probably would have waited for the toric ICL to be FDA approved. It's been in other countries for several years now, just not in the US. Although I've been told that my minimal astigmatism may not have qualified for the toric lens since it's meant for people with much more. Cost: I found NEEC to be about half the cost of some of the other places. Not sure how the other places justify this. Dr Wu has performed a lot of these surgeries and is a prof at Tufts Med School. Not sure what else you would want. If you go somewhere else, make sure that you ask the doctor how many of these surgeries they've done. The answer might be none even though they're offering it! 4 stars because there's always room for improvement and I have no other point of reference for this type of experience. p.s. You can park in the garage but if you're not going to be there too long and want to save some money, there's a lot of metered spots around too.

Tony L. Via Yelp - Laser Vision Correction Center

12 years ago

I had Visian ICL surgery here with Dr Wu and the rest of the staff. The people: First off let me say that I found everyone to be very caring and professional. I trust that they are in it for the patients and not the money as opposed to some of the glitzier eye surgery places seem to focus a lot of their energy on appearances. (which you probably end up paying extra for...) The facilities: The actual surgery happens at a shared facility in Waltham that almost off the area eye surgeons use so it's not like there's a difference if you choose a different doctor. It's almost assembly line like. 5 or so people beside each other in the prep area. Separated by curtains. But I guess it keeps costs down. Person next to me was freaking out a little bit. I was okay with it but I could see if you were nervous to begin with and you got this other guy freaking out beside you it might be a little contagious. All the pre-surgery stuff had to be done at the Boston office which can be a little inconvenient if you don't live or work in the city. Not the newest or most state of the art place but I wasn't bothered by it. There are occasional Saturday appointments available to that made things easier. The good thing is that some of the followup visit can be handled at satellite offices (Wellesley for me). The results: I'm at like 20/40 now with a little halo/double images at night. When I put in a contact lens that only has astigmatism correction that goes away and I have 20/20. Explanation from the doctors: I had astigmatism before the surgery but because my vision was so bad it was such a small contribution to my poor vision that it didn't cause halos or double images. The surgery corrected the near sightedness (spherical?) so now the astigmatism (cylindrical?) is more apparent. This was told to me after I brought up the issue in my followup visits. Would have been nice to know PRIOR to the surgery! Post surgery PRK touchup is actually included in the cost of the procedure but I chose not to do this because one of the supposed benefits of ICL is that they don't need to disturb the surface of the eye. Also, arranging rides, vacation days, etc for another surgery was not worth it. So basically my vision is good but not as good as with contacts before surgery unless I wear contacts for astigmatism. I was -9.00 and .75 astigmatism prior. For something like half a year after the surgery things felt like they were a little bruised. Focusing on things very close up seemed to strain the my eye or something. Hard to describe the sensation. Maybe 'bruised' isn't the best word.... It's gone away now. So it seems like the doctors did the best that could be expected given how my eyes were and the available ICL. Had I known all this prior to the surgery, I probably would have waited for the toric ICL to be FDA approved. It's been in other countries for several years now, just not in the US. Although I've been told that my minimal astigmatism may not have qualified for the toric lens since it's meant for people with much more. Cost: I found NEEC to be about half the cost of some of the other places. Not sure how the other places justify this. Dr Wu has performed a lot of these surgeries and is a prof at Tufts Med School. Not sure what else you would want. If you go somewhere else, make sure that you ask the doctor how many of these surgeries they've done. The answer might be none even though they're offering it! 4 stars because there's always room for improvement and I have no other point of reference for this type of experience. p.s. You can park in the garage but if you're not going to be there too long and want to save some money, there's a lot of metered spots around too.