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Amal Zakariya
Via
Google My Business
- Nadia Waheed, MD
3 years ago
Naomi Raiselle
Via
Google My Business
- Helen K. Wu, MD
3 years ago
As a film maker who needs to be able to focus perfectly, I was aware that my eyes weren't making it anymore. I knew I had cataracts, and had been seen by a local eye surgeon some time ago. I did not feel he was the right person - I was thrown off by his lack of eye contact. I did some research and found Dr. Wu coming highly recommended for cataract surgery. From the moment I made my first appt at NEEC to today, I have had perfect, professional care. When Dr. Wu asked me whether my distance vision was more or less important than my close up vision, I had to say I needed perfect vision for all distances. I was super impressed by the number of eye exams before and after surgery, and the personal attention and care I got with each. Dr. Wu recommended the Panopotix trifocal lens, and Care Credit to pay for this premium lens. I now have PERFECT vision at all distances with my astigmatism a thing of the past. Since the surgery was to occur during COVID< I asked for, and got, an appointment at the surgical site first patient, and was in a room with no more than 5 patients, I had asked for and gotten all personnel who would be near me to wear double masks, and felt safe throughout. I can honestly say that Dr Wu and the NEEC went above and beyond to meet my personal and medical needs.
Healthgrades User
Via
Healthgrades
- Alison B. Callahan, MD
3 years ago
Dr. Callahan is a knowledgeable, extraordinarily skilled physician--I would highly recommend her to both family and friends. I have been to the office for routine treatments to address medical issues with my eyes as well as for cosmetic procedures. I trust Dr. Callahan entirely. Not only are my results incredible, it is clear she cares deeply about her patients and their outcomes.
Emerald Ivy
Via
Google My Business
- Komal Thakore, OD, BSc
3 years ago
Most kind, thorough exam I ever had. She takes all your questions seriously and provides honest opinion
Sharada Das LaVigne
Via
Google My Business
- Cambridge
3 years ago
My mother had 2 appointments here- and both times this practice was terrible about communication.She left her work early to go to her first appt. When she showed up the front desk informed her they did not have authorization from her Insurance and she could be seen but would pay out of pocket. When she asked why someone hadnt let her know, the practice said her insurance should have informed her but she was welcome to keep her appt and pay out of pocket. I have managed medical practices my entire career and although the insurance should inform the patient about coverage, the practice should also inform the patient just so they dont go through the trouble of coming in.But nope.My mother then called her insurance and they were baffled she was turned away. The rep said that she would call the practice and My mom could shortly after reschedule her appt.For her second appt my mother was called to show up early. My mother ended up making some last minute changes to her schedule so she could get there early. She gets to her appt and the front desk informs her that just a few days ago they stopped accepting her insurance!1. Couldnt you have called and told her that a few days ago before she made changes to her schedule?2. Did you not think to mention it when you called her to tell her show up early?I am not sure what is happening with oversight of the front desk coordinators but I blame this squarely on management for not training them adequately. An extremely poor experience for my mother, and an even bigger waste of time.